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Client Care Advisor

4 months ago

Livingston, West Lothian, United Kingdom Veterinary Specialists Scotland (VSS) Livingston Full time
Veterinary Specialists Scotland are hiring a new Client Care team member.


Our Client Care team should create a first-class impression of our business, remaining calm, courteous and professional at all times.

Our client care team should make a positive impression and make clients feel confident in our service as a whole and help to put them at ease if they are worried or apprehensive.


This position requires recognition of providing excellent client care, considerable organisational skills and attention to detail, accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.

The ability to self-prioritise daily workload to adhere to deadlines. This role reports directly to the Operations Manager, with a dotted line to Accounts Manager.

MAIN PURPOSE & GOALS

  • To be efficient, pleasant, courteous, polite, concerned and helpful at all times. Clients can often be distressed or worried and need extra understanding and empathy from the client care team.
  • Ensure information packs are send to clients, advising on payment policy and assisting with paperwork.
  • Answer the phone promptly and courteously.
  • Liaise with referring vets and hospital specialists to ensure appointments are provided within an acceptable timescale.
  • Greet and receive clients and their pets on arrival and then monitor and manage waiting times
  • Scheduling all appointments efficiently and maintaining practice management database
  • Process all new clients with registration forms accurately on practice management system
  • Keep reception and the waiting room area tidy and well organised.
  • Diary management for multidiscipline services.
  • To take, record and pass on messages accurately within an appropriate timescale.
  • To process payments/deposits accurately and efficiently and allocate the client's record on the practice management system.

Benefits

  • 5 weeks holiday + bank holidays + Birthday Leave
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced equal family leave
  • Ecar salary sacrifice scheme
  • Employer contribution pension scheme
  • Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme