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Administrative Assistant

3 months ago

Bristol, Bristol, United Kingdom North Bristol NHS Trust Full time

Job summary

Administrator - Permanent Role -

THIS ROLE ISALSO AVAILABLE AS AN APPRENTICESHIP POST IN PATIENT SERVICE - DETAIL BELOW

Joining the team as an apprentice, you will be involved in a wide range of patient service activities, supporting staff and colleagues in the running of the department.

You will continuously learn and develop your skills by:

Being the first point of contact for patients dealing with a wide variety of queries including training compliance queries and arranging employment inductions. Keeping our staff & colleagues up to date with information relating to queries, this could include outbound calls, emails, video calls or instant messaging. Dealing with patient feedback/complaints and directing to the appropriate team members to resolve Be expected to complete required assignments set for the Patient Service Practitioner Level 2 apprenticeship standard.

The apprenticeship is a 12-15 month learning programme consisting of:

12-month training and support to develop the knowledge, skills, and behaviours to gain a Level 2 Patient Service Practitioner qualification. 18 Modules; some modules include, Communication, Teamwork, Understanding the Organisation, Roles and Responsibilities (including Personal Development Planning) Monthly assignments, skills assessments and 1:1 support with a dedicated tutor/assessor Workplace mentor to support you to put your learning into practice

End Point Assessment delivered by Innovate Awarding - graded Pass or Distinction

Main duties of the job

The post holder will be required to undertake typing, which will include consultant clinics, discharge summaries and patient letters. The role will also include answering the telephone and dealing with queries from patients, relatives & clinical staff as well as supporting the medical secretary with all other admin duties.

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Job description

Job responsibilities

Supporting Medical Secretaries with typing of clinics/ward rounds using audio equipment* To assist with the dissemination of post to individuals within the department on a day to day basis* Photocopying/faxing* To assist with department filing as and when required* Answering of department telephones and using judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally* Ordering and monitoring of stationary for the department* Access voicemail and pass on accurate messages* To attend mandatory courses and participate in training programmes relating to areas of work. Ensure that skills and knowledge are up to date and develop when necessary .

To use Careflow (patient record system) to look up patient appointments,addresses and tracking of notes.

Person Specification

Skills

Essential

Good educational standard of at least GCSE in English or maths or equivalent Computer literacy Good communication skills

Desirable

Customer Service Experience

Experience

Essential

Demonstrable customer service experience

Desirable

Previous NHS Experience