Receptionist

2 weeks ago


York, York City, United Kingdom MyHealth Full time

PART TIME RECEPTIONIST FOR A BUSY DOCTORS PRACTICE



HOURS:
27.75 HOURS PER WEEK


MAIN
ACCOUNTABILITIES

JOB PURPOSE


To participate in the administrative function necessary to provide excellent care for patients and to contribute to the Practice goal of delivering the bestcustomer service for our patients.

To work in a team across the range of reception functions and work in co-operation with existing staff and management to gain an insight into Practice policies and procedures.

The highest levels of confidentiality must always be maintained.

MAIN DUTIES

  • To professionally and confidentially support patients and clinicians to ensure a high standard and efficient service.
  • Book patients into appointments discreetly and accurately by collection and recording of patient data
  • Keep the reception area clean and tidy, making sure the area is hazard free i.e. chairs are placed against the wall
  • Manage the patient information on the notice boards and ensure information is current and tidy
  • Support patients to use the BP pod if required
  • Manage patient expectations and deliver an appropriate service
  • Assist and support other staff, both clinical and nonclinical in the day to day running of the hub and reception areas
  • Make appointments for patients and answer patient queries
  • Answer internal and external phone calls in a prompt and professional manner
  • Assisting in keeping clinical rooms well stocked and organised at regular intervals
  • Management of the patients medical record and support the medical staff in undertaking necessary actions
  • Undertake daily tasks as allocated by your line manager
  • Inputting data to the patients record in accordance with guidance
  • Dealing with enquiries flowed to the Patient Services team in professional and appropriate manner.
  • Filing, archiving and appropriate storage of patients records and other confidential information
  • All other tasks associated with Health Care administration
  • Accessing, retrieving and storing patients paper records as per instruction from Data Quality
  • Distribute preprepared medications to dispensing patients as per Dispensers instructions
  • Ensure security checks are made for patients before providing information or supplies, such as prescriptions
  • Restock admin and stationary supplies to ensure they are kept available
  • To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.
  • To also ensure any procedures and processes applicable to the role are followed timely and accurately.
  • To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals
  • To assist the Team Leader and Operations Manager with all clerical and administrative duties as required.
  • To receive and dispatch mail and carry out any actions as requested by doctors.
  • Such other duties as may reasonably be delegated.
  • 2 full days/ 2 half days to be based at Strensall & Stamford Bridge.

Job Types:
Part-time, Permanent

Part-time hours: 27.75 per week

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • York: reliably commute or plan to relocate before starting work (required)

Experience:

  • Receptionist or similar: 1 year (required)

Work Location:
One location
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