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Customer Service Advisor

3 months ago


Ipswich, Suffolk, United Kingdom Adecco UK Full time

Customer Service Advisor
The company are one of the largest and youngest fleets in the UK.

Their values of passion, pace, and performance are key drivers within the team, and they are looking to add a like-minded individual to contribute to this.

The company are members of the Women into Construction group and actively encourage applicants as part of this commitment

Salary and package:

  • Fulltime, permanent position
  • Salary: £23,240 + company bonus scheme
  • Shifts: Monday to Friday, 07:30 to 17:00 (1 in 5 weeks will be 08:00 to 18:00)
  • Fantastic development and progression opportunities, with ongoing training
  • Access to a wide range of fantastic benefits, including a day off on your birthday
  • Up to 25 days holiday + bank holidays

Roles and responsibilities:

  • Answer incoming calls and log breakdown calls accurately.
  • Ensure all jobs logged receive an ETA.
  • Provide accurate and valid information to the customer.
  • Liaise with mobile fitters and thirdparty engineers to minimise site delays.
  • Liaise with customers, depots, mobile fitters, and 3rd party suppliers.
  • Escalating any issues to the Escalations Manager
  • Investigate and resolve any customer queries.

Key qualities and experience:

  • Good spoken and written English (minimum Grade C GCSE English Language is required).
  • Excellent communication, negotiation, and organisation skills.
  • Use of MS Excel and Office is essential.
  • Ability to work to the highest level under pressure and manage own workload.
  • Previous officebased customer service experience essential
  • Prior knowledge of a plant hire industry is desirable.
Please call or click to apply

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Merlin Watson