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Senior Income Advisor

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aspire Housing Full time

Full Time, Permanent

37 hours per week
An excellent opportunity has arisen for an experienced, enthusiastic and customer focussed Senior Income Advisor here at Aspire Housing.


We are looking for an experienced and confident rent arrears case manager, who has a history of excellent rent arrears performance.

The role consists of a 50/50 split of case work and day to day support for the Income Advisors within the team.


Ideally with supervisory / line management experience, you will ensure service levels, quality standards and performance targets are being achieved and assist the Income Manager in delivering an efficient collection service across all Income streams to maximise income to the Company.


This will include contacting customers that are in arrears with their rent to come to satisfactory arrangements to clear their debt and ensuring that advice and support is offered to customers to enable them to manage their rent account with regards to housing benefit, Universal Credit, welfare benefits and support services offered by the company.

The ability to challenge customer behaviour in terms of paying priority debts is essential.


This role requires a passion for making a difference to our customers lives, excellent communication and negotiation skills and the ability to handle difficult conversations.


For more information contact Justine Addison, Income Manager, or Paul Malkin, Head of Customer Services on and leave a message for a call back.


Closing Date: 7th January 2024

Interview Date: 18th January 2024
We have the perfect blend of houses and services to help improve lives.


When we set up the company in 2000, we wanted to do much more than just provide nice homes, so we established a unique mix of support which can be tailored to suit you.


Our employment and skills team can help you get a job you love, and our friendly money advice people can make your pennies stretch further than you ever imagined.