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Front of House Staff

3 months ago

Neath, Neath Port Talbot, United Kingdom Afan Lodge Full time

Are you a friendly and outgoing individual who enjoys providing excellent customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as Front of House Staff at Afan Lodge Hotel.

The Afan Lodge is a well-established and highly regarded hotel located in picturesque Afan Valley. Its hotel is popular with cyclists and walkers looking to explore the beautiful area. This is a very hands on role in a fast paced environment.

If you have a passion for hospitality and have great people skills with a friendly approach, we would love to hear from you.


Salary:

Minimum Wage

Start Date:
As soon as possible

Job Duties & Responsibilities

  • Greeting and welcoming guests as they arrive.
  • Providing menus, answering questions, and making recommendations on food and beverage options.
  • Taking and processing orders accurately and efficiently.
  • Handling cash and credit card transactions.
  • Maintaining cleanliness and organisation of the frontofhouse area, including tables, chairs, and condiment stations.
  • Resolving guest complaints or concerns in a professional and courteous manner.
  • Collaborating with colleagues to create a positive work environment and contribute to a cohesive team.
  • Checking guests into hotel rooms.

Key Skills & Qualifications

  • Previous experience in a customer service or hospitality role.
  • Excellent communication skills.
  • Strong problemsolving skills and ability to handle difficult situations with professionalism.
  • Ability to work well in a fastpaced and dynamic environment.
  • Polite and friendly.
-
Availability to work flexible hours, including evenings and weekends
:

  • Committed to working as a team.

Job Types:

Part-time, Permanent

Pay:
£6.40-£11.44 per hour

Benefits:

  • Onsite parking

Day range:

  • Holidays
  • Weekend availability

Experience:

  • Customer service: 1 year (required)
  • Front of House: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person