Telephone Retention Executive

2 weeks ago


Cardiff, Cardiff, United Kingdom BettingJobs Full time

Join our team at a reputable Welsh online betting company

We are looking for a CRM Campaign Specialist to handle the creation and delivery of CRM campaigns through various marketing channels such as email, SMS, push messaging, and onsite inbox.

  • Understand the promotional calendar to ensure timely campaign delivery and extract valuable data for future decision-making.
  • Deliver consistent, high-quality campaigns aligned with brand guidelines and legal requirements.
  • Conduct QA processes to guarantee top-notch customer service.
  • Collaborate with different departments, especially customer service, to enhance customer experience and minimize complaints.
  • Proficient in handling numbers and Excel.
  • Demonstrate strong content writing skills and fluency in English.
  • Possess in-depth knowledge of online marketing techniques.
  • Familiarity with web technologies and their practical applications.
  • Capable of working with multiple teams to meet goals.
  • Experience with email marketing tools and Microsoft Office suite.

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