Account Executive

1 month ago

Cardiff, Cardiff, United Kingdom Alcumus Full time
Creating Safer Workplaces for Everyone.

We want to create a better working world by building a global network of responsible buyers and suppliers.

Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.

We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.


The Account Executive role holds responsibility managing their on client base for renewing the membership of the SafeContractor client base via telephone and e-mail, always providing an exceptional customer experience and ensuring our clients are receiving maximum value from the SafeContractor membership.

Here are some of the friendly faces you'll be working with

What that means day to day

Consult with customer base over phone predominantly, both inbound and outbound, to existing contractors to renew their membership of the Safecontractor product, working to productivity
expectations, milestones, and KPI's set.
Take a consultative approach to overcome any concerns/objections from existing members.
Encourage customers to purchase additional SafeContractor and Alcumus products after
establishing need (cross-sell and upsell targets).
Ensure CRM is kept up to date with correct information relating to the contractor.
Recommend new ideas and methods of working to ensure that a high conversion rate of
contractors renewing the membership is attained.
Contribute to group coaching sessions and discussion with an objective and progressive mindset.
Apply a tactical and methodical approach to effectively manage your sales pipeline.
Work to a daily productivity plan focused on key customer milestones and churn risks, ensuring
your customer retention rates are progressing aligned to team expectations.
Compose professional and compelling email communication to engage members.
Respond effectively to contractor queries regarding the membership, including basic risk
management requirements, and membership perks are promoted.
Achieve individual and team KPI's

What you'll need to be successful

To be successful in this role, you will require telesales, objection handling and customer service experience. You will need to be able to articulate and deliver an effective sales process. You will have demonstrable successes in a sales/retention role, working to revenue and KPI targets. You will need to be highly organised to ensure each client is effectively communicated with in a timely manner. You will need to be creative, dynamic and enthusiastic


You will need to posses excellent communication and interpersonal skills, with a positive outlook to work, with the ability to work under pressure.

You will be able to work effectively within a team - supporting colleagues where required. You will need to be competent with Microsoft Office Applications (Word, Excel, Outlook).

What you'll get in return

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here.

We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

Personal Health & Wellbeing / Benefits

Future Planning

Interested but don't feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs.

We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless.

Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us

Bring Your Whole Self to Work.

Alcumus is proudly an equal-opportunity employer.

We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex.

We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.


What you can expect if you apply:
A response to your application within 15 working days

An interview process consisting of:
An initial discovery call with the recruiter
A first stage interview via Microsoft Teams
Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

About Alcumus

What we stand for:
Our values are the core of our business and fundamental to the way we work. In your role, you will;
Be a team player - working collaboratively and being consciously inclusive with your colleagues
Be brave - sharing your ideas, challenging the status quo, and taking responsibility for the part you play
Know your stuff - continuously developing your skills and expertise, with the support from our many learning offerings
Enjoy the journey - contributing to a positive working environment that enables you and everyone around you to be at their best
Equal Employment Opportunity

Alcumus is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process.

We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.

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