Business Support Assistant

6 days ago


Colchester, Essex, United Kingdom Essex County Council Full time
About the role

Business Support Assistant
Fixed Term, Full Time

Up to £22,361 per annum

Location:
Colchester

Working Style:
Anywhere worker

Please note this is a Fixed term contract until 31st March 2024

This role is classed as an 'Anywhere Worker' however there is an expectation for you to work from Rowan House, Colchester when the business requires.


This is an exciting opportunity to work as part of Essex County Council's large, dynamic and highly valued Business Support Team who work in specialised Business Centres across Essex promoting specialised knowledge and improving service and efficiencies.

Business Support teams deliver outstanding administration and customer service to all Essex County Council (ECC) functional areas.

Our multi skilled teams deliver services from Business Centre hubs; providing a wide variety of support to high volume processes and tasks such as data input and management, minute taking, finance tasks, managing high volume calls, receptions and requests for assistance.

We also support front line social care teams that require a more integrated approach to support.

We are proactive, forward-thinking and solution focused; we streamline processes and maximise digital opportunities.

In doing so, we help increase the effectiveness of ECC to deliver better outcomes for the people of Essex than it could without our support.


We value our people and help them strive to deliver their potential and walk their career pathways within our organisation, giving them the tools and learning to get there.


The Role:


This role involves working as part of a wider business support team to deliver effective, routine administrative support within a business centre; learning and developing an understanding of existing processes and systems and develop knowledge of all functions across ECC.


As a Business Support Assistant, you may also provide general administrative support to ECC, dealing with day to day work instructed from the Business Centre Manager or others.

Great customer service skills are required as this is a customer facing role.

Accurate and efficient data entry onto ECC systems is also required, to ensure that all customer service requests are met within a specified time frame and are in line with data protection policies.


ECC provide a minute taking service as requested in some areas, however full training would be provided if requested to support this.


Accountabilities:

  • Provide assistance to colleagues and members of the public that arrive at the main reception desk
  • Providing high quality, efficient and effective Business Support services to internal and external customers within agreed timescales and Service Level Agreements (SLAs).
  • Responding to customer requests and queries in a timely and efficient way.
  • Acting as a professional representative of the Business Support service and ECC.
  • Delivering the required activities of the respective business centre(s).
  • Providing high quality selfdirected administrative support, checking own work and proactively looking to raise standards.
  • Maintaining confidential records according to Essex County Council guidance.
  • Dealing with correspondence for the team or service in a timely, consistent and professional manner.
  • Sharing knowledge and good practice with colleagues and highlighting more efficient ways of doing tasks.

Required Skills and Experience:

  • Good Standard of basic education 5 GCSEs grade C and above (including Maths and English) or comparable experience/qualifications.
  • Great face to face customer service skills
  • Excellent communication and conflict management skills
  • Previous experience of managing electronic or hard copy filing systems.
  • Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
  • As part of the role you may have access to sensitive and/or personal information.
  • Ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
  • Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
  • Reliable for on site working
  • This position may require minute taking experience, therefore relevant transferable skills are desirable, however full training will be provided.
To read more about us please visit: Corporate Services

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

We're also committed to interview all veterans and care leavers, who meet the minimum req

  • Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed in Colchester are currently recruiting for an Editorial/Publishing Assistant for a well renowned client of ours based in Colchester.This is a 12 month contract office-based role you will be responsible for all operational aspects of several of the clients journals and/or book series, including the editorial and peer review process, administration and...


  • Colchester, Essex, United Kingdom Reed Business Support Full time

    REED Colchester are delighted to be recruiting for a Assistant Property Managerfor a well-established Property companybased in Central Colchester.You will need a driving license to be able to complete this role.ASSISTANT MANAGER DUTIES: Assume management of the department in the absence of the manager. Accurately manage department time sheets. Work with the...

  • Sales Supervisor

    6 days ago


    Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed Business Support in Colchester are proud to be supporting our client with their search for a sales Supervisor You will be part of a national shipping company who specialise in ocean and air freight based in Colchester on a 12-month Fixed Term Contractfor maternity cover.The Sales Supervisor is responsible for providing sales quotations and communication...


  • Colchester, Essex, United Kingdom Reed Business Support Full time

    REED Colchester are delighted to be representing a fantastic business to recruit for a Temporary Marketing Assistant based in Central Colchester lasting for around Four Weeks.This role is Full-Time hours four days per Week Monday - Friday (Discussion can be had regarding the days)The Role:The following represents, but not limited to, the main tasks the...

  • Commercial Analyst

    6 days ago


    Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed Colchester Business Support are delighted to be representing an amazing Water Supplies Distribution Company based in Central Colchester who are looking for a bright and talented Commercial Analyst to support theircommercial department.Duties will include: Providing detailed analysis to the Commercial Managers who negotiate our agreements with the...

  • Process Governance

    6 days ago


    Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed In Colchester are seeking an Immediately available Project Governance Officer to work with our client on a Fixed Term contract basis until September 2023. Flexible working offered.The purpose of the role is to provide high quality professional support for the corporate governance committees and structures; to support the efficient and secure paperless...

  • Sales Administrator

    6 days ago


    Colchester, Essex, United Kingdom Reed Business Support Full time

    I am recruiting for a growing family business based in Colchester. They are seeking a Sales Administrator/Front of House Receptionist. This is a dual role so they are looking for someone who is happy to meet and greet clients and do the administration workas well. If you are looking for work in a fast paced busy environment then please do read on.**Duties...

  • Two Administrators

    6 days ago


    Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed Colchester are delighted to be recruiting for TWO ADMINISTRATORS on a temporary-ongoing basis for a fabulous heath care businessbased inColchester. Required ASAPThe team is extremely busy and needs someone with proven high quality customer service skills, a commitment to focusing on accuracy and delivery whilst maintaining the necessary speed to ensure...


  • Colchester, Essex, United Kingdom Provide CIC Full time

    The Business Strategy and Service Delivery is a directorate within Provide and comprises of the following teams, Marketing and Communications, Business Strategy, Programme Management and Supported Living.The Business Assistant role will support work streams and projects in each area to gain knowledge and insight into the running of a social enterprise...


  • Colchester, Essex, United Kingdom Informa Global Support Full time

    Job DescriptionThis role is based in our Colchester office and will require you to work in the office 3 days a week/2 days from home. Key ResponsibilitiesThe Accountant is expected to assume the following key responsibilities plus any other reasonable duties as required:Prepare, reconcile and analyse the monthly management reports; Profit & Loss and Balance...


  • Colchester, Essex, United Kingdom Reed Business Support Full time

    REED Colchester are delighted to be recruiting for an TWO Temporary-Ongoing Warehouse Operator positions for ahighly well regarding business based in Central Colchester.You are needed to start ASAP so immediately availableThere are TWO roles available one being Full-Time and the second Part-TimeP/H: £9.50The Duties:Accurately and efficiently pick and pack...


  • Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed Recruitment in Colchester are delighted to be supporting our client, in search of Resourcing Administratoron afull time, temporary basis ongoing (once trained on systems and process, remote work available).Your focus will be on supporting the Resourcing Advisers to ensure that our client recruits the right people with the right skills to deliver...


  • Colchester, Essex, United Kingdom AmTrust International Full time

    Executive Business Assistant (11-month fixed-term-contact)Colchester(3 days per week in the office/2 at home)Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions, and affinity groups, focusing upon delivering bespoke...


  • Colchester, Essex, United Kingdom EduCare Support Ltd Full time

    About UsWe are a 3 bed home for young people with EBD. We are seeking a motivated, enthusiastic and committed individual who is a driver, to join us in supporting the leadership team in developing this service where the holistic progress of children is at the heart of what we do.Job PurposeThe Support Worker role is to support the Team Leader and Registered...

  • Warehouse Operative

    6 days ago


    Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed Colchester are recruiting for TWO Warehouse Operativesfor a company based in Central Colchester. They are looking for individuals who are IMMEDIATELY AVAILABLE for this position.The first position is full-time and then there is a also a part-time position.This is a temp position, however will be a role which is temporary ongoing.Please see what we will...


  • Colchester, Essex, United Kingdom Informa Global Support Full time

    Company DescriptionInforma is a leading international events, intelligence and scholarly research group.We're the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and...


  • Colchester, Essex, United Kingdom Noble Recruiting Full time

    Care & Support AssistantStart: ASAP (Temporary, 6 month contract & Permanent positions available)Salary: £10.90 p/HourLocation: Predominantly Colchester - some surrounding areasOur client:Our client are working along side health partners at Colchester Hospital and within the local community plus social care to provide short term support to people in the...


  • Colchester, Essex, United Kingdom GSL Education - Chelmsford Full time

    Learning Support Assistant Location: Primary School Learning support assistant, SEN support, 1:1 support, one to one SEN support, LSA, Support support assistant looking for a primary school apply for this role. About the School: Our primary school is dedicated to providing a nurturing and inclusive learning environment where every child can thrive....

  • Support Assistants

    6 days ago


    Colchester, Essex, United Kingdom Bloomsbury Home Care Full time

    This job is located in Colchester, Essex. Due to _rapid expansion_, we are recruiting _multiple support assistants_ _to join our growing teams within Colchester. Due to providing care in the community, you will need to have a full valid UK drivers licence with access to your own vehicle, to be considered._Here's how we can benefit you;- Excellent pay rates;-...


  • Colchester, Essex, United Kingdom Essex County Council Full time

    About the roleBusiness Support ApprenticeFixed Term, Full Time£12,348 per annum rising to £22,072 per annum on the second yearLocation: ColchesterWorking Style: Anywhere workerClosing Date: 28th April 2024Are you looking to take first steps in starting a career in Business Administration?Would you love to work alongside a supportive, friendly, welcoming...