Network Customer Operations Manager

6 days ago


York, York City, United Kingdom 360 Recruitment Consultancy Ltd Full time

360 Recruitment are a specialist IT recruiter, currently recruiting for a Network Customer Operations Manager (Office & WFH) to join one of the fastest-growing MSPs & Public Cloud Provider in the UK.

**Roles: **Network Customer Operations Manager

**Salary: **Up to £80,000 basic

  • £6,000 pa Bonus (Paid Quarterly)
  • Benefits
  • 25 Days Holiday
  • Bank Holidays
  • Life Assurance
  • Health Plan
**Location: **Office Based (Wakefield)
After 6-9 Months, Hybrid working is available (Remote 2 Days & Office based 3 days)

**Type: **Permanent
Full-time

The Network Customer Operations Manager manages the technical delivery teams in providing 1st class Network services across a wide range of customers.


With teams across three locations in the UK, you will have management responsibility of Level 1 to Level 3 Network Support teams and the respective Team Leaders across the UK operation.

3 direct reports and 50 indirect reports.


Responsible for delivering high-quality, consistent, and cost-effective service, reporting against appropriate metrics to ensure success and, as part of the wider Customer Operations management team, being the face of support both internally and to our clients.


Where appropriate you will liaise closely with the Asia teams to facilitate seamless round-the-clock support to both GDPR-compliant and non-compliant customers.


Responsibility:

  • Build and maintain effective technical teams to meet contracted requirements.
  • Create a positive culture in your teams based on professionalism and pride in excellent service delivery.
  • Meet customercontracted SLAs, and promote proactivity to drive high customer satisfaction and BSC ratings.
  • Demonstrate commercial awareness, both in terms of budgetary control and deliveryled growth

Skills:

  • As this is leading a networkorientated team CCNA or above.
  • Technical background in networks
  • Technical background in Cloud or hosted infrastructure
  • Strong experience in customer relationships at all levels, including C level.
  • Have worked closely with vendors to build a strong working relationships.
  • Good data and reporting skillset
  • Experience with changes to products and services, as they transition into operations.


If the role of Network Customer Operations Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.



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