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Multi Lingual Customer Service

3 months ago

Cambridge, Cambridgeshire, United Kingdom PE Global Full time

PE Global is currently recruiting for a Multi Lingual Customer Service (Dutch & English) for a contract role with a leading multinational Animal Health client based in Cambourne - hybrid.

Responsibilities:

  • Working with our European fulfilment & contact centre to ensure smooth provision of customer service and product delivery. Working with the rest of the customer service team, providing cover where necessary.
  • Direct contact with existing trade customers. Obtain feedback from customers on areas where Sure Petcare can improve its offering.
  • Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.

Requirements:

-
Fluency in German or Dutch and English:

  • Experienced in Microsoft Office, including Word and Excel, knowledge of SalesForce or other CRM systems would be an asset.
  • They will have clear written and oral communication skills required for contact with customers and preparation of new support materials
  • They will have an excellent telephone manner and be able to adapt their approach for the differing requirements of consumer and business customers
  • They will be able to pick up new skills easily and not be afraid of a technical product which requires the ability to learn quickly and troubleshoot the product, talking customers through their issues
Please click the link below to apply, call Veronica on + or alternatively send an up to date CV to