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Aftercare Plumber

3 months ago

London, Greater London, United Kingdom Kane Group Full time
Kane Group are an established, and successful multi-disciplinary building-services solution contractor, head office based in Banbridge, Northern Ireland.


We're an innovative, forward-thinking company with continued steady growth serving residential, hospitality, education, commercial and healthcare sectors with offices in Northern Ireland, London, Glasgow and the Republic of Ireland.


We are actively seeking an Aftercare plumber to be responsible for resolving post completion faults and ensuring that maintenance and repair is carried out in a timely fashion whilst delivering a high level of customer service.

Key Responsibilities

Resolve calls and issues raised in regards plumbing matters after project completion

Fault finding and carrying out repair work as required

Ensuring that all issues are resolved to a high standard and to the satisfaction of the customer/client

Communicate clearly and effectively with the client/customer on all matters relating to their issue and show excellent customer service at all times

Carry out snag reports

Complete all associated paperwork, documentation and reports

Any other duties as required

Skills Knowledge and Expertise

Qualifications:

Essential

Time served plumber with NVQ level 2 (level 3 desired)

Desirable

NVQ level 3 in plumbing or an associated discipline

Experience & Knowledge
Essential

Experience in maintenance and repair work with particular experience in electrics, BMS, controls, HIU's and MVHR's

Experience in waste pipe systems including HDPE

Previous experience in a customer facing plumbing or service engineer role

Skills:

Previous experience of fault finding and resolution of issues

Excellent communication skills both verbal and written and ability to deal with clients & internal staff

Demonstrates a strong customer orientation

Possess excellent interpersonal and communication skills including the ability to liaise and advise customer and clients

Can deliver high quality work with excellent attention to detail

Good communication skills, both written and verbal with good presentation and interpersonal skills

To be flexible and work as part of a team

Able to work under pressure and meet short deadlines

Must be very 'hands on' with can do attitude

Company Benefits

Cash Health Plan to include Employee Assistance Programme
4 x Salary Death in Service cover

Auto Enrolment Company Pension scheme (Salary Sacrifice)

Company Sick Pay Scheme, which is available upon successful completion of probation, and increases with service

Enhanced maternity & paternity benefits

Paid professional subscriptions

Variety of employee discounts

Cycle to Work Scheme

Corporate Gym discount for Kane employees

Office gym facilitates

Branded clothing

Active Social and Wellbeing Committees

Annual Health Checks

Awards for long service

Additional annual leave based on length of service

Training and development opportunities.


About Kane Group Kane is Northern Ireland's leading MEP contractor specialising in Design, Mechanical, Electrical, Public Health, Prefabrication and Fit Out projects.

Kane delivers projects within the Residential, Hospitality, Education, Commercial and Healthcare sectors.

Kane was founded in 1967 and has grown into a multi-disciplined Building Services Contractor with a turnover of £55 million.

Based in Northern Ireland with offices in London, Glasgow and the Republic of Ireland, Kane employs over 200 staff.