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Superviseur Call Center H/F
3 months ago
Le poste
vos missionsDans le cadre de notre croissance, nous recrutons un Responsable CALL CENTER H/F sur notre site de VIR BY JP, dont les missions consistent à :
Vous serez basé à Fossé
-Superviser et encadrer une équipe de conseillers clientèle
-Planifier et organiser les ressources pour garantir une gestion efficace des appels entrants et sortants
-Développer et mettre en œuvre des stratégies pour améliorer la satisfaction client
-Assurer le suivi des Indicateurs de Performance et des objectifs
-Gérer les plannings, les évaluations des performances et la formation du personnel
-Résoudre les problèmes complexes et les remontées de clients
-Collaborer avec d'autres services pour garantir une communication fluide
-Emploi du Lundi au Dimanche sur planning fixe
Le profil que nous recherchons
Expériences avérées en gestion de centre d'appels ou dans un poste similaire
Capacité à diriger une équipe, à motiver et à développer les compétences des collaborateurs
Excellentes compétences en communication, à l'écrit et à l'oral
Aptitude à analyser les données et à prendre des décisions basées sur les informations
Connaissance des logiciels de gestion de centre d'appels et des technologies associées
Orienté(e) résultats et axé(e) sur la satisfaction client
Vous avez envie de rejoindre une entreprise dynamique et à taille humaine ? Postulez
35.0h/semaine Durée hebdomadaire
Agent de maîtrise Qualification
Expérimenté Experience