Head of Customer Experience

2 weeks ago

London, Greater London, United Kingdom Sastra Group Full time
Sastra Group is working with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space.

A crucial role for them is the Head of Customer Experience. They will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team.

This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors.

This position is Hybrid and requires you to be in the London office 2 days a week.

Key Responsibilities:

nDevelop and execute a comprehensive customer experience strategy that aligns with the company's overall business objectives and brand promise.nLead and inspire a team of customer experience professionals, fostering a culture of customer-centricity across the organization.nMap and analyze the entire customer journey, identifying key touchpoints and opportunities for improvement.nCollaborate with cross-functional teams, including product development, sales, marketing, and customer support, to ensure a seamless and positive customer experience.


Key Requirements:

nBuilt and led a Customer Success team at a Software Development vendor.nHas a proven track record of improving MPS and Retention.nStart-up experience is preferred but not mandatory.nHas a background in Marketing Technology.n5+ years experience managing CSMs.


Benefits:
nCompetitive salary and performance-based bonuses.nGenerous paid time off and holiday schedule.nProfessional development opportunities.nCollaborative and inclusive company culture.

If this sounds like you then reach out to find out more

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Intelligent People Ltd Full time

    Working for a global B2B2C travel and hospitality technology business with millions of global customers, the Global Head of Customer Experience / Customer Experience Director / Head of Customer Operations role involves building and executing a technology/infrastructureroadmap that gives a world-class and seamless consumer experience, by anticipating/removing...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Sastra Group Full time

    Sastra Group is working with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space.A crucial role for them is the Head of Customer Experience. They will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role requires a strategic thinker...

  • Head of Digital and Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Head of Digital and Customer Experience on a 3 months contract with a possibility of further extension. We want a skilled and experienced Head of Digital and Customer Experience to join our client's Customer Strategy and Digital Channel Service. This role will be...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Saga Full time

    Job Introduction At Saga we're radically flexible which means our colleagues have total autonomy over where they work - home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.We are striving to enable our customers to explore their passions, find fulfillment and achieve their aspirations. Today,...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Salt Recruitment Full time

    Head of Customer Experiencec. £100K plus Bonus & EquityNE London (plus WFH 1-2 days a week)My client is one of the most exciting providers within the challenger broadband space. Not only are they at the early stages of their journey, it's the time to be part of the adventure.Gone are the days of struggling for hamster wheel style internet with this brand...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Fortius Clinic Full time

    Head of Customer Experience Department Outpatients Line Manager Director of OP and Radiology Line Manages FOH Supervisors, Senior Receptionists, Concierge Location All Fortius Sites Job Outline The Head of Customer Experience will be responsible for leading and managing the end to end customer experience across Fortius. They will actively work...

  • Customer Experience Advisor

    2 weeks ago

    London, Greater London, United Kingdom Crew Clothing Head Office Full time

    Customer Experience Advisor - Temp Contract (3 months - October till end of January)At Crew Clothing, we believe clothes are about so much more than "just clothes". Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life's best moments.We believe in collaboration, kindness...

  • Head of Brand

    2 weeks ago

    London, Greater London, United Kingdom Head Office Full time

    We are currently recruiting for a Head of Brand and Store Experience to join the team on a permanent basis. It's an exciting time at the John Lewis Partnership as we progress with our transformation plan and focus on how we best serve our customers. John Lewis is one of the country's most loved brands and, as a co-owner, is a truly special place to work. ...

  • Regional Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom DS Smith Full time

    Regional Head of Customer Experience - based in UK/Northern Europe About us DS Smithis a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of...

  • Head of Student Experience

    2 weeks ago

    London, Greater London, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonnJob Title: Head of Student ExperiencenLocation: ON-SITE, London, Canary WharfnSalary: £65K - £75K per annum (Based on experience)nEmployment Type: Full-Time, Monday to FridayDepartment: Student Support ServicesnResponsible to: ProvostElizabeth School of London is committed to providing top-quality programs and operates...

  • Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom FINE+RARE Full time

    As the Head of Customer Experience, you will be responsible for our core KPIs, including response times and overall resolution time of issues. The Customer Experience team is split across our London, Napa and Hong Kong offices. As the head of the team, you will be responsible for building a strong team culture across both time zones, supporting your direct...

  • Visitor Experience Host

    2 weeks ago

    London, Greater London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the teamWe are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to lifeEngaging with our visitors to ensure...

  • Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Fortius Clinic Full time

    Head of Customer Experience Line Manages FOH Supervisors, Senior Receptionists, Concierge The Head of Customer Experience will be responsible for leading and managing the end to end customer experience across Fortius. They will be responsible for managing the Front of House team as well as working closely with other clinical and non-clinical teams to...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Cuckoo Full time

    About Us:Cuckoo have been on quite a journey under Fern Trading Group, with our aim being simple - to be the best and most trusted ISP, working to disrupt the UK broadband market by prioritising service and customer experience. We have got off to a great start, having been voted the UK's best broadband provider for customer service twiceThis year our journey...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom NYM Full time

    The Nym team is a world class mix of privacy experts, engineers, and thinkers spread across Europe. We believe that user privacy underpins democratic freedoms in a networked world, and we're proud to help roll back the surveillance society.What you will be doing CX strategy_ Develop and implement a customer experience strategy for our entire range of...

  • Head of Reservations

    2 weeks ago

    London, Greater London, United Kingdom Kricket - Head Office Full time

    We are on the lookout for a brilliant Head of Reservations to join our growing Team.You will be responsible for the entire reservations function - from maximising booking covers, and developing relationships with local businesses and concierges, to the overall strategy and implementation of improving our booking systems. You will work closely alongside our...

  • Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Reset Health Full time £45,000 - £60,000

    We're looking for a highly skilled Customer Experience (CX)Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in betweenSummaryThis is an exciting role for someone who thrives in fast-paced start-up environments, with the opportunity to have a tangible...

  • Senior Customer Planning Executive

    2 weeks ago

    London, Greater London, United Kingdom Head Office Full time

    At a glanceThis is a hybrid working role, therefore your time will primarily be split between working from home and the London/ Head Office. However, there will also be an expectation to visit other locations as the need arises.The salary range for this role is set at £33,000 to £49,500Contract typeThis position is a permanent roleAbout the roleWe are...

  • Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Reset Health Full time

    We're looking for a highly skilled Customer Experience (CX) Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in betweenBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.SummaryThis...

  • Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Octane Recruitment Full time

    Car Sales Executive Vacancy - Maidenhead Salary: Basic 22,000 OTE 65,000 +Hours: Monday - Saturday (day off in the week) No Sundays Ref: OC17844 We are currently recruiting for an experienced Car Sales Executive for our clients site in the Maidenhead Area. This opportunity for a Sales Executive is with a well-established site selling a strong brand with a...