Operational Innovations Director/Senior Manager

1 week ago


Glasgow, Glasgow City, United Kingdom Smarter Grid Solutions Full time

Smarter Grid Solutions is a pioneering software technology company working at the intersection of clean energy, advanced digital technology, and power systems.

We are a team of electrical engineers, software developers, analytics & consulting experts, and much more working on the transformation of tomorrow's electric grid – to become cleaner, more efficient, and more sustainable.

The Director of Operations will lead the people, processes, and commercial decision-making involved in the delivery of projects for SGS clients.

At its core will be the enablement and development of our engineers and project professionals, which we view as the cornerstone of our success as a business.

Additionally, it will drive business development activities with existing customers.

The role will have responsibility for all aspects of project delivery and customer after-care, including account management, safety, quality, on-time delivery, customer satisfaction, and project profitability.

The Director of Operations will work closely with the other teams across the business to coordinate delivery activities and effectively manage the competing demand for resources from Product Development, Product Management, and Business Development.

This role will drive Company growth, strive to meet the highest quality standards, and build and lead a high-performing, committed, and driven multi-disciplined team.


Resourcing:
Sets out model for delivering projects.
Ensures overall staffing levels and skills appropriate to deliver complex, multi-faceted projects.

# Training:
Identifies strategic training initiatives to improve efficiency of delivery.

# Drives quality documentation for and simplification of delivery.

# Commercial:
Identifies and monitors performance against targets sell-on opportunities.

Bids:
Manages and coordinates inputs to bids from Operations requested from Bid Office.
Provides input to bids to Bid Office where required.

# Account Management:
Directs the development of key processes and systems and frameworks that support effective management of projects.
Analyze business performance against key KPIs (including revenue, margin, and on-time delivery).

# Reporting and Financial Management:
Delivers Operational P&L in line with Company targets.
Ensures monthly reporting to the Executive team is completed and high quality.

Delivery (Project): Identifies, communicates, and manages delivery in line with key KPIs (including revenue, margin, utilization, project hours, and on-time delivery).

Oversees the management of projects to minimize risks to SGS.
Operates as the point of escalation for any operational, engineering, project, customer issues.
Determines the framework that the teams use for project risk management.

# Quality:
Responsible for all aspects of maintenance of and delivery against the Quality Management System.
Track record of inspiring a culture of quality, people development, and continuous improvement. Experience of delivery of IT/control systems and software development projects. Project/program management experience, with a strong performance ethos and a track record of guiding multidisciplinary teams. Significant experience of driving and delivering projects and initiatives.

Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery, and efficient financial performance.

Experience of successful financial operations management and driving business growth.
Competitive salary, dependent upon experience. 33 days holiday. 5% matched Employer pension scheme. Up to 5% Gainshare bonus per annum. Private Medical Insurance through Vitality. Life Cover (3x).

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