Call Centre Collections Agent
2 weeks ago
DCB Legal Ltd is a legal practice specialising in debt recovery, civil & commercial litigation. As one of the largest issuers of County Court Claims in the UK and due to our continuing success, DCB Legal are looking to recruit several
Inbound Collections Agents to support the continued growth of the business.
Inbound Collections Agent are the main point of inbound contact for customers who have received a Letter of Claim from
DCB Legal Ltd. You will answer customer telephone queries by providing information regarding ongoing claims, take payments, and set up suitable payment arrangements.
Located at our newly refurbished Cheshire headquarters in Runcorn, you will be a key member of the telephone collections team and will strive to deliver an excellent service on behalf of our clients.
What's on Offer?
- Salary £20,000, increasing to £22,000 after successful completion of probation
- Target based bonus scheme (OTE of £25,000)
- Flexible hours 08:00 16:00 or 09:00 17:00
Monday
- Friday schedule
- Early finish Fridays
- 30 days holiday (including Bank Holidays and Birthday off)
- Employee Assistance Programme
- Newly refurbished offices
- Free Parking
- Free tea and coffee facilities
- Free breakfast on alternate Friday
- Company social events
- Full training provided.
- Career development and progression opportunities
- Rapidly expanding multifunctional operation
Key Responsibilities of the Inbound Collections Agent:
- Handle calls and queries appropriately, in a polite and professional manner
- Take payments over the telephone
- Negotiate suitable payment arrangements with debtors
- Answer debtor queries using Client systems
- Update status of accounts accordingly via Client systems
- Review debtor evidence in line with acceptable company standards
- Adhere to client business parameters
- Comply with company policies and regulatory requirements on every call
Skills Required:
- Excellent listener and communicator
- Strong customer service skills
- Ability to affectively work in a team
- Be selfmotivated and work well towards targets.
- Good PC Literacy skills, including a good working knowledge of Microsoft Office package
- Good Negotiation skills
- Previous experience in a fastpaced office/call centre environment desirable but not essential
- Previous experience in debt recovery or payment management desirable but not essential as full training is provided
Job Types:
Full-time, Permanent
Salary:
Up to £25,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Free parking
- Onsite parking
Schedule:
Mondayto Friday
- No weekends
Supplemental pay types:
- Performance bonus
Work Location:
In person
Reference ID:
ICAlegal23
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