Head of National Resident Wellbeing

2 weeks ago

Manchester, United Kingdom Barchester Healthcare Full time

This position will require frequent travel across England, Wales, and Scotland, developing partnerships, delivering training and developing the proposition, working cross functionally with many areas of the business, and measuring the impact of projects andinitiatives against performance indicators.


Rewards package:

  • Competitive salary up to £55,000 per annum
  • Car allowance of £8,000 per annum
  • Generous 20% annual bonus
  • Life cover
  • Access to a wide range of retail and leisure discounts at big brands and supermarkets
  • Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
  • Confidential and free access to counselling and legal services

Overall package up to £74,000 per annum

Required skills and experience:

  • A full UK driving licence
  • A background of working within a customer experience proposition development, project design, and implementation
  • Experience in both people and budget management
  • Excellent communication and presentation skills, both internally and externally focused
  • Strong attention to detail and the ability to be organised and prioritise workload

Role and responsibilities:

  • Project plan the development and delivery of agreed initiatives around permanent and respite resident experience
  • Work with key stakeholders to understand the customer needs when living in a Barchester care home
  • Lead and develop the Life Enrichment Specialist team who provide inhouse coaching and training for focus homes to continue to provide high quality resident experiences
  • Provide regular communications to the national activities teams through the delivery of newsletters and webinars to support initiatives and engagement
  • Develop partnerships for events for our in house live event programme
  • Work cross functionally to test and roll out initiatives, tools, and training as appropriate
  • Work with the Divisional Sales and Marketing Managers and Regional Directors to provide the required support on the ground to deliver and embed initiatives
  • Work with the Learning and Development team to specify training requirements at a service level, and track the outcomes of the training as appropriate
  • Measure, test, and reappraise projects at regular intervals, including reporting on specific key performance indicators

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued.

If you are looking to develop a career with an employer thatis supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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