Administrative and Customer Service Assistant

2 weeks ago

Worksop, Nottinghamshire, United Kingdom Kybotech Full time

Job Description

:

Key Responsibilities:

Handle high volumes of inbound/outbound customer calls and inquiries via phone and live chat (approx. 100 contacts per day) Diagnose and resolve customer issues related to orders, shipping, product information, and potential damages Provide detailed product guidance and troubleshoot technical problems Document all customer interactions and update records in our CRM system Achieve first-time resolution and deliver outstanding customer experience

Ideal Candidate:

1-2 years of direct customer service experience, preferably in a call centre environment Proven track record of providing exceptional customer experiences Skilled at prioritizing and resolving multiple customer inquiries efficiently Thrives in a fast-paced, high-volume environment while maintaining composure Adaptable problem-solver able to quickly diagnose and troubleshoot issues Comfortable navigating CRM systems and computer applications Strong multitasker able to seamlessly switch between channels (phone, chat, email) Deeply passionate about delivering best-in-class service Excellent time management abilities to meet metrics like call handling times Resilient team player with a positive, customer-focused attitude

Not Suitable For:

Individuals with poor communication or active listening skills Those who become easily flustered or frustrated in fast-paced environments Candidates lacking patience, empathy or a customer-focused mindset People with weak attention to detail or inability to follow procedures Anyone unwilling to routinely handle high call volumes Candidates with poor computer/IT skills and inability to learn new systems

Key Characteristics:

Excellent verbal and written communication abilities Highly organised with strong multi-tasking skills Remaining calm, composed, and professional under pressure Troubleshooting mindset to investigate and resolve complex issues Positive, team-player attitude with a desire to learn

About Kybotech Group: Kybotech is an innovative leader in the e-commerce and manufacturing sectors, dedicated to delivering high-quality garden buildings, furniture, and lifestyle products. With a commitment to excellence and sustainability, we've been transforming outdoor living spaces for over two decades. Our collaborative culture, driven by creativity and a forward-thinking approach, empowers our team to excel and grow professionally within a supportive and dynamic environment.

Requirements

Requirements:

Previous experience in a customer service, call center, or client support role Strong verbal and written communication abilities Excellent active listening and problem-solving skills Proficiency with computer systems and comfortable learning new technologies Ability to multi-task, prioritize, and stay calm under pressure Meticulous attention to detail and record-keeping Experience with large/bulky products is a plus

Benefits

Competitive Salary: We offer a competitive salary band within the market. Professional Development: We encourage continuous learning and professional development. We provide resources and support for courses and certifications that enhance your skills and contribute to the business. Team Environment: You will be part of a team-driven environment where collaboration and mutual respect are the norm. Health and Wellbeing: We value our employees' health and wellbeing, and are committed to providing a safe and healthy workplace. Variety of Work: As part of a diverse business group, you'll have the opportunity to work across different business units and industries, providing a rich and varied experience.

  • Customer Service Assistant

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Asda Express Full time

    Customer Service Assistant (Nights) - Retford, NottinghamshireRole: Retail Assistant – NightsLocation: Retford, DN22 6AZHours: Part-Time Hours AvailableHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe have a Customer Service opportunity available covering Night Shifts from 22.00pm – 06.00am. The rate of pay is £11.44...

  • Customer Service Assistant

    3 weeks ago

    Worksop, Nottinghamshire, United Kingdom Asda Express Full time

    Customer Service Assistant (Nights) - Retford, NottinghamshireRole: Retail Assistant – NightsLocation: Retford, DN22 6AZHours: Part-Time Hours AvailableHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe have a Customer Service opportunity available covering Night Shifts from 22.00pm – 06.00am. The rate of pay is £11.44...

  • Administrative Assistant

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Kybotech Full time

    About the RoleKybotech is looking for a diligent Administrative Assistant to support the Commercial Director and Sales Manager in managing the Store More brand. You will be expected to handle administrative duties, manage schedules, coordinate meetings, and maintain an organized and efficient work environment.Key Responsibilities Providing administrative...

  • Payroll Services Officer

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Chase and Holland Full time

    Payroll Services Associate 6 Month Contract - Retford - Competitive Salary & Benefits Chase & Holland are delighted to be working with this market leading, fast growing international group of companies who are offering a fantastic opportunity to join their group central finance function as a Payroll Services Associate on a 6 month contract. The role will...

  • Administration Assistant

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Kybotech Full time

    TLDR:Immediate start Seeking a hardworking Administration Assistant with a competitive edge to support our finance/accounting operations. Must be proactive, organised, and ready to graft with the team for efficient office functionality.About the CompanyKybotech Group is a UK-based group of vibrant brands creating an array of products from cutting-edge garden...

  • Customer Service Representative

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Network Blinds Ltd Full time

    We are a manufacturing business based in Worksop opposite the main Sainsburys on Highgrounds Road. We are looking for someone to join our team in the office. You must be of a vibrant nature who can represent the company using good telephone skills and have a nice manner. Full training will be given.Responsibilities: Provide exceptional customer service by...

  • Administration Assistant

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are looking for an Administrator for one of our clients in the Worksop area,You will be responsible for filing documents away in the correct locations, data input and maintenance of databases, occasionally dealing with incoming and outgoing telephone calls and creating and managing documents and spreadsheets.Hours: Monday to Friday 9am to...

  • Administration Assistant

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are looking for an Administrator for one of our clients in the Worksop area,You will be responsible for filing documents away in the correct locations, data input and maintenance of databases, occasionally dealing with incoming and outgoing telephone calls and creating and managing documents and spreadsheets.Hours: Monday to Friday 9am to...

  • Business Services Administrator

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom National Trust Full time

    Summary Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Administrator.Internally you'll be known as a Business Services Co-ordinator.This is a 6 month fixed term contract.What it's like to work here You'll be part of a...

  • Sales Administrator

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Robinsons Caravans Full time

    Job Description: Sales Administrator at Robinsons CaravansPosition Overview:Robinsons Caravans, a leading provider of recreational vehicles and camping accessories, is seeking a highly organized and detail-oriented Sales Administrator to join our dynamic team. The Sales Administrator will play a crucial role in supporting our sales operations by ensuring...

  • Customer Service Advisor

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom DHL Supply Chain Full time

    BE AN ESSENTIAL PART OF EVERYDAY LIFEPosition: Customer Service AdvisorLocation: Manton WoodContract Type: Permanent (Full-Time)Shift pattern: Monday - Friday 37.5 hours - working 8 hour shifts between the hours of 7am and 8pm (some Saturday working may be included)At DHL our business is logistics, but people are our passion. With over 500,000 team members...

  • Office Administrator/personal Assistant

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Master Glass Gb Full time

    Job Overview:We are seeking a highly organized and detail-oriented Office Administrator to join our team. The Office Administrator will be responsible for managing day-to-day administrative tasks, providing support to the team, and ensuring the smooth operation of the office.Duties: Answer and direct phone calls in a professional and courteous manner-...

  • Purchasing Administrator

    4 weeks ago

    Worksop, Nottinghamshire, United Kingdom Page Personnel Full time

    Purchasing Administrator: We are seeking a organized Purchasing Administrator to join our dynamic team. The ideal candidate will play a crucial role in supporting our procurement operations, ensuring efficient purchasing processes, and maintaining strong supplier relationships. Client DetailsOur client is a leading manufacturing business based in Sheffield....

  • Purchasing Administrator

    1 month ago

    Worksop, Nottinghamshire, United Kingdom Page Personnel Full time

    Purchasing Administrator: We are seeking a organized Purchasing Administrator to join our dynamic team. The ideal candidate will play a crucial role in supporting our procurement operations, ensuring efficient purchasing processes, and maintaining strong supplier relationships. Client DetailsOur client is a leading manufacturing business based in Sheffield....

  • Purchasing Administrator

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Page Personnel Full time

    Purchasing Administrator: We are seeking a organized Purchasing Administrator to join our dynamic team. The ideal candidate will play a crucial role in supporting our procurement operations, ensuring efficient purchasing processes, and maintaining strong supplier relationships. Client Details Our client is a leading manufacturing business based in...

  • Purchasing Administrator

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Page Personnel Full time

    Purchasing Administrator: We are seeking a organized Purchasing Administrator to join our dynamic team. The ideal candidate will play a crucial role in supporting our procurement operations, ensuring efficient purchasing processes, and maintaining strong supplier relationships. Client DetailsOur client is a leading manufacturing business based in Sheffield....

  • Service and Parts Administrator

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Scania Full time

    Service and Parts AdministratorSalary: Up to £24,00Working Hours: Monday - Friday 09:00 - 17:30Scania GB are looking for a well organised individual with excellent attention to details to join the team at our Worksop depot. The main purpose of this position is to provide support for the daily operation and services needs of the pre delivery inspection...

  • Service Assistant

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Doncaster & Bassetlaw Teaching Hospitals NHS FT Full time

    Job summary An exciting opportunity has arisen to join Bassetlaw in this varied and interesting role within the Services Department. Enhancements for Bank Holiday and Weekend work are offered as a part of this role. Service Assistant - Ward C1 - 10 Hours Per Week, 5 Days over 7 Working between the hours of - . Includes Weekends and Bank Holidays. ...

  • Care Home Administrator

    3 weeks ago

    Worksop, Nottinghamshire, United Kingdom Barchester Healthcare Full time

    Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR,...

  • Care Home Administrator

    3 weeks ago

    Worksop, Nottinghamshire, United Kingdom Barchester Healthcare Full time

    Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR,...