Customer Service and Sales Assistant

2 weeks ago


Beccles, United Kingdom MH Goals Ltd Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our successful team as a Customer Service/Sales Assistant. In this role you may be the first point of contact for our customers, providing exceptional service and support.

This is a great opportunity to work in a fast-paced environment and make a positive impact on our customers' experience.


Duties:

  • Provide accurate information about products, services, and promotions
  • Assist customers with order placement, and deliveries
  • Upsell additional products or services to customers when appropriate
  • Resolve customer complaints or issues in a professional and timely manner
  • Maintain customer records and update information as needed
  • Collaborate with other departments to ensure customer satisfaction
  • Follow company policies and procedures for customer service

Skills:

  • Excellent verbal and written communication skills in English
  • Strong time management skills to prioritise tasks effectively
  • Ability to upsell products or services to increase sales
  • Proficient phone etiquette and active listening skills
  • Strong organisational skills to manage customer records and information

Experience:

  • Knowledge of SAGE software
  • A minimum of two years working within an office based environment


If you are passionate about providing exceptional customer service, have fantastic communication skills, and enjoy working in a team-oriented environment, we would love to hear from you.

Join our team as a Customer Service/Sales Assistant and help us deliver outstanding service to our valued customers.

Pay:
From £12.00 per hour

Expected hours: 40 per week

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (required)

Work Location:
In person

Application deadline: 26/04/2024

Reference ID:
Customer Service MHG2024

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