Account Manager

1 week ago

Market Harborough, Leicestershire, United Kingdom Moguntia Food Group Full time

Hay Hampers

Hay Hampers is a well-established ecommerce business specialising in luxury food & drink hampers and corporate gifts. The business competes in the online gifting market and is part of a larger European food business, Moguntia Food Group.

As a key strategic player we need you to bring your energy and drive to help create momentum and implement our plans for growth. Being a strongly entrepreneurial business, you will need to be able to balance the ethos of the brand alongside commercial acumen and awareness. Most importantly you will need a genuine passion to make things happen.

Job Role: Account Manager
  • You will need to be passionate about generating new corporate business and growing existing corporate customers.
  • You will have a strong commercial focus, with the drive to succeed in a target driven role and have the ability to recognise opportunities to grow the business, through effective communication methods including creating new business leads, networking, customer meetings and email marketing.


By working towards your KPI's through developing market understanding, building relationships and networking you will provide effective account management to support your customers and the business all year round and seasonal.
By collaborating with cross-functional teams, and external partners to help develop a excellent customer experience.

Typical of many entrepreneurial businesses, the role is wide and varied and will provide an opportunity to further develop in a sales career whilst gaining experience and operating in a large, dynamic market.

Essential Duties and Responsibilities
  • Reactively manage inbound phone and online enquiries.
  • Produce suitable proposals and quotes for all inbound enquiries.
  • Manage the sales cycle for each and every enquiry to optimise and maximise the business opportunity.
  • Create Bespoke event solutions to suit the customer's needs.
  • Pro-actively generate new business from existing and new customers.
  • Sourcing, attracting and nurturing new customers into new accounts that can produce repeat business. Present to customers in a creative way to inspire and motivate them to select us to deliver their events.

Revenue & KPI's
Ensure sales targets (individual, product, sites and team) are achieved on a monthly basis including the financial year end period. Ensure call and business acquisition targets are achieved baseline' >Review your own sales performance and forecast with a view to meet and exceed targets.

Administration & Management
Manage all customer content and the sales process through our internal CRM system, including lead sources, contact notes and future actions. Ensure you efficiently and professionally execute each enquiry & event.

Commercial Awareness
Know your products and make it your business to be aware of competitors and developments within the industry. Attend research trips to develop knowledge of sites, venues and activities and develop relationships with sites and suppliers. Gather competitor and market sector information where appropriate and share with appropriate departments. Represent the company at trade exhibitions and events when required feeding future buying trends back to the team. Attend team meetings and share best practice with colleagues

Main Relationships (How the role fits into the organisation)

Able to develop and grow cross functional relationships, with the ability to communicate at all levels

·Customer Service Team

·Product Team

·Operations Team

·Marketing Team

Experience/Qualifications/Education and Person Specification
  • Proven experience in a sales function with records of success and target driven results
  • Experience using a CRM system
  • The skills to work both independently and as part of a team
  • A creative & competitive personality
  • Ability to communicate at all levels, internal and external
  • Ability to build internal relationships quickly with all levels
  • Ability to use Microsoft Office
  • Full Driving Licence
  • Additional Information:

Hours of Work: Mon – Fri 40 hours per week

Salary: Competitive salary dependant on experience, commission based.

Holidays: 33 days inc bank holidays

With additional Employee Benefits

Hybrid Working

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