Administration Support Officer

2 weeks ago

Heywood, Manchester, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust.

The sheer size, scale and potential of our combined service is huge.

Together, we've a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore.

If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
-
come and take your place with us.

Job overview:

An exciting opportunity has arisen for an experienced individual to join our friendly, forward thinking and supportive service that provides diabetes care to adults across Bury, Heywood, Middleton and Rochdale.
We are looking for a motivated and suitably qualified individual to support service delivery.

The post holder will provide comprehensive, efficient and effective administration support for the service.

The applicant will be required to be flexible towards the needs of the service.


To provide a comprehensive administration service to support admin functions for the Integrated Community Diabetes Service (ICDS) across Heywood Middleton Rochdale & Bury.


The post holder will be responsible for providing a comprehensive administrative and clerical service including gathering and accurately collecting data and information from a variety of sources relating to service performance and delivery, whilst always maintaining a confidential, friendly and patient focused service.


It is essential that you possess the ability to communicate effectively with a wide range of people at all levels both within and outside of the service.


Main duties of the job:


To be the first point of contact for the Integrated Community Diabetes Services and to provide a comprehensive administration service to support all functions of the team.

To deliver an effective and timely service for patients within the Bury, Heywood Middleton and Rochdale area.

The post holder will be required to undertake a range of tasks working in the ICDS administration function.

Tasks include; telephone calls, accurate data input on a number of databases, electronic transfer of information via different methods of transfer (including fax and e mail), message processing, use of electronic ordering systems and involvement in service improvement projects on an ad-hoc basis - whilst always delivering a confidential, friendly and patient focused service.


Working for our organisation:


The team is based at Moorgate Primary Care Centre, Bury and Phoenix Centre, Heywood and offers specialist diabetes interventions to patients, families and carers across a range of community care settings.

Bury Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country.

Rated as 'outstanding' by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award winning Stroke centre and Heart Care unit.

Supported by our community services in Bury, a mix of professionals from health, social and voluntary sectors, Bury exemplifies the benefits of a joined up approach to health and social care.


Detailed job description and main responsibilities:

Person specification:

Qualifications:

Essential criteria:

  • Good basic numeracy and literacy to GCSE level or equivalent
  • Vocational qualification at level 2 in administration.

Desirable criteria:

  • ECDL qualification
  • NVQ in Administration
  • RSA II / III or equivalent level of IT skills

Knowledge, Skills, Training and Experience:

Essential criteria:

  • Previous experience in administration
  • Experience of team working
  • Experience of carrying out delegated work
  • Strong IT competency with specific knowledge of databases and Microsoft office suite
  • Evidence of good organisational skills
  • Demonstrate ability to complete general office procedures
  • Demonstrate ability to manage own workload and meet tight deadlines
  • Demonstrate ability to use initiative
  • Demonstrate ability to keep accurate records
  • Evidence of working in a health care environment
  • An understanding of and ability to work with sensitive ,urgent difficult and confidential situation
  • Flexibility to be a team member yet can be selfreliant and selfmotivated
  • Interpersonal and time management skills especially communicating with people at all levels

Desirable criteria:

  • Previous knowledge of PAS and Diamond

Work related circumstances:

Essential criteria:

  • Flexible able to adapt to a developing role
  • Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
  • Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies

COVID-19 Vaccination Information
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