Customer Service Advisor

1 week ago


Fareham, Hampshire, United Kingdom Sure Telecom Ltd Full time
GoConnect UK are offering an amazing opportunity for a new Customer Service Agent to join our ever-growing team.

We offer complete telecoms solutions to small to medium businesses across the UK, providing business mobiles, broadband, VOIP & hosted solutions and much more.


Job Title:
Customer Service Agent - experience is preferred but not required. (Full internal training provided)

Location:
Fareham office - High street location (within walking distance from the bus and train stations. Free parking on site)

Hours:
Monday - Friday 08:4- 17:30 (one 8AM start is required per week)

Salary:
£21,000 per annum

Daily Responsibilities:

  • Answering inbound calls from existing customers
  • Deal with customer queries and complaints, resolving them efficiently
  • Complete a legal verification script process for new customers that have just signed up
  • Obtain PAC codes and termination fee's from new customers' existing networks
  • Complete 'account management' calls with existing customers
  • Obtain 5 star TrustPilot scores
  • Identify customer needs for additional products

Qualities we look for:

  • Has demonstrated an ability to meet and exceed targets in a similar role
  • Excellent written and verbal communication skills
  • A proven track record of building strong client relationships
  • Computer literate, and competent using Microsoft excel, Office and Word
  • Has demonstrated an excellent telephone manner
  • Some basic sales skills

Benefits:

  • Excellent internal training plans for all new recruits. Regardless of experience, you will gain skills to help you for the remainder of your career.
  • Progression is extremely achievable all new recruits are given a 'stepladder' on their first day. This outlines the tasks needed to be completed in order for you to achieve promotion.
  • Incentives monthly / weekly incentives take place in the sales team. Usually things like group days out, spa trips and cash prizes are awarded.

Job Types:
Full-time, Permanent

Salary:
£21,000.00 per year

Benefits:

  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Experience:

- customer service: 1 year (preferred)

Work Location:
In person

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