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Parts Advisor

3 months ago

Bristol, Bristol, United Kingdom Pybus Recruitment Full time

Role:
Parts Advisor (Car Dealership)

Basic Salary of Up to £23,000 (depending on experience) + OTE of between £26,000 + Benefits

Location:
Bristol, BS15 4AJ

Full Time and Permanent

Hours: 45 hours per week


Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.


They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer approved vehicles to suit any need or price range.

They are now actively looking to recruit for a Parts Advisor for their Bristol East dealership.

Job Purpose:


Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.


Job Duties:

  • Ensures that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
  • Completes all administrative functions in an accurate and timely manner
  • Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
  • Answers customers' questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon
  • Communicates and logs any discrepancies of stock with the Parts Manager
  • Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

About You:

  • Previous experience as a Parts Advisor is required
  • Exceptional verbal and written skills and excels in both telesales and customer facing roles
  • Prior experience of using parts catalogues and understanding stock control is essential
  • Demonstrates excellent attention to detail and accurate recordkeeping
  • CDK experience would be advantageous
  • Collaborates with colleagues to support the achievement of increased profit and sales
  • Committed to achieving excellent customer relations and ensuring that customer's expectations are met if not exceeded
  • Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
  • Computer literate, including Microsoft Office
  • A good technical understanding of motor vehicles

Company Benefits:

  • Healthcare Cash Plan
  • Pension
  • 24 days holiday + 8 bank holidays rising with length of service
  • Discounted Gym, shopping and dining benefits
  • Competitive bonus schemes