Out of Hours
2 weeks ago
Salary:
£12.10 per hour (Living Wage Employer)
Shift Uplift:
£400 per monthLocation: Capgemini, Inverness or NairnHours: Night shifts are (Apply online only) and Day shifts are (Apply online only)
Typical shift pattern is a 3-week rotation:
Week 1: Mon
- Off, Tues
- Off, Wed
- Off, Thu
- Night, Fri
- Night, Sat
- Night, Sun
- NightWeek 2: Mon
- Off, Tues
- Off, Wed
- Off, Thu
- Night, Fri
- Off, Sat
- Day, Sun
- DayWeek 3: Mon
- Night, Tues
- Night, Wed
- Night, Thu
- Off, Fri
- Off, Sat
- Off, Sun
- OffManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll doRespond to incoming requests via telephone, email, and web chatLog all requests in the appropriate call-logging softwareAssign calls to relevant support teamsAction Back Office requests as and when requiredAdvise customers and support teams of known problems/workaroundsEnsure customers are kept updated with the progress of their requestContribute to overall achievements by maintaining agreed personal targets A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bringEffective communication skills, both verbally and in writingGenuine passion for delivering exceptional customer serviceA keen willingness to learn and adaptThe ability to work both independently and in a team environmentStrong analytical skillsAbility to work under pressure If you feel that you fit the above criteria, then apply todayManpower UK is acting as an Employment Business in relation to this vacancy-
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Inverness, Highland, United Kingdom Manpower Uk Ltd Full timeSalary: 12.10 per hour (Living Wage Employer)Shift Uplift: 400 per monthLocation: Capgemini, Inverness or NairnHours: Night shifts are (Apply online only) and Day shifts are (Apply online only) Typical shift pattern is a 3-week rotation:Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - NightWeek 2: Mon - Off, Tues - Off,...
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