![The Lost Gardens of Heligan](https://media.trabajo.org/img/noimg.jpg)
Retail & Admissions Assistant
2 weeks ago
Department:
Retail
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Reports to: Head of Operations
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Principal purpose of role
- To be an active team member across all activities involved in the daytoday operation of an effective retail shop and admissions department, including ticketing, sales, stock replenishment, and cleaning
- Provide exceptional customer service
- Identify and action opportunities to upsell and crosssell
- Answer telephone queries when necessary
Area of responsibility/tasks
- Ensure that shop, reception and ticketing areas are clean, tidy and presented to a high standard at all times
- Maintain a good level of product knowledge of offerings across the whole of Heligan
- Provide visitors and customers with an excellent service, anticipating their needs
- Providing a warm welcome and helpful information to our Members, Locals Pass holders and general visitors
- Issue wheelchairs and mobility scooters
- Take events bookings at key times (training will be provided)
- Work between varied retail, admissions and reception tasks throughout the day, as directed
Key Skills & Personal Qualities
Key skills
- Outgoing & approachable
- Cultural awareness
- Good communicator
- Sales
- Customer Service
- Cash handling
- Flexibility
Desirable skills
- Cash handling
- Good telephone manner
- Basic IT skills
Other
- The role will require a high level of commitment, enthusiasm and flexibility
- Some unsociable and weekend working will be required
Vision & Values
- Understand, demonstrate and promote Heligan's Core Values
- Be a core component of Heligan's success in achieving our
How to apply
The closing date for applicants is 25th June but we will be interviewing throughout the recruitment process.
This role will begin in early July.
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