Welcome & Service Assistant

2 weeks ago


East Bergholt, United Kingdom National Trust Full time

As the public face of Flatford, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.


Contract duration:
Fixed term contract until 3rd November 2024 and will involve around 400 hours of work over this period.

Hours/working pattern:
You'll be working regular weekend days, as well as bank holidays and days in the week.

The number of days worked per week will vary from 1 to 3, depending on the time of year and team commitments.


What it's like to work here:Reporting to the Welcome Manager, you'll be part of a team of 6 Welcome and Service Assistants.

You will also work with colleagues in the outdoor, retail and food and beverage departments as necessary.

You'll be working in the open air and be based in our Welcome Hut in the car park, but may work across the site as necessary.

Flatford is a large site and so you can expect to work in other areas too, such as our overflow car park and Bridge Cottage.

Flatford is the destination for thousands of visitors each year, ranging from local dog walkers to international tourists. People are drawn to the beautiful scenery and the connections to the famous artist John Constable.

What you'll be doing:
Day to day, you'll deliver a great all-round customer service experience.

You'll be on hand answering queries and listen to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, including programming and events.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with an enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (until 03/11/24)

  • East Bergholt, United Kingdom National Trust Full time

    As the public face of Flatford, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Contract duration**:Fixed term contract until 3rd November 2024 and will involve around 400 hours of work over this period. **Hours/working pattern**:You'll be...


  • East Clandon, United Kingdom National Trust Full time

    Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. The role is permanent, and is approximately 2 days a week, more during busy periods and less when we are quieter, based on annualised ours where the number of hours you work each month...


  • East Clandon, United Kingdom National Trust Full time

    Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.The role is permanent, and is approximately 2 days a week, more during busy periods and less when we are quieter, based on annualised ours where the number of hours you work each month...


  • East Bergholt, United Kingdom National Trust Full time

    You'll provide a warm welcome to visitors when they want to hire a boat, helping them have a safe and enjoyable time on the river. This role is physical and is based in the open air most of the time. You'll be working as part of a team of Active Outdoor Assistants, as well as a wider property team of staff and volunteers. This role is based on annualised...


  • East Bergholt, United Kingdom National Trust Full time

    You'll provide a warm welcome to visitors when they want to hire a boat, helping them have a safe and enjoyable time on the river. This role is physical and is based in the open air most of the time. You'll be working as part of a team of Active Outdoor Assistants, as well as a wider property team of staff and volunteers. This role is based on annualised...

  • Assistant Manager

    3 weeks ago


    Leicester Forest East, United Kingdom Welcome Break Full time

    **Assistant Manager** **Welcome Break, KFC, Leicester Forest East Services, LE3 3GB** **Up to £28,000 pa plus on shift meal allowance** **Fantastic benefits & discounts, free parking & great career opportunities** Great managers aren’t born, they’re made. If you want to make it as a successful manager, Welcome Break could give you the perfect...


  • East Bergholt, United Kingdom National Trust Full time

    As an Active Outdoor Assistant, you'll be joining a team whose main focus is welcoming visitors and helping them safely use the rowing boats. Based outside beside the river, you'll will work with colleagues in the Welcome Team and other departments to ensure all visitors have a brilliant time whenever they visit Flatford. **Salary**:£10.78 per hour Given...


  • East Bergholt, United Kingdom National Trust Full time

    Summary As an Active Outdoor Assistant, you will be joining a team whose main focus is helping visitors safely use the rowing boats. You will be based outside beside the river and will work with colleagues in the Welcome Team and other departments to ensure allvisitors have a brilliant time whenever they visit Flatford. Hours and days will vary, but very...


  • East Clandon, United Kingdom National Trust Full time

    Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. The role is fixed term and is approximately 2 days a week, more during busy periods and less when we are quieter, based on annualised ours where the number of hours you work each month...


  • East Bergholt, United Kingdom National Trust Full time

    The Hours: Part time role, 15 hours a week. Typical shift 9am-6pm (7.5 hrs a shift). Weekend work, school holidays and bank holiday work required. The Salary: £10.50 per hour Duration: Till 31st October 23 Interview Date: 6th July or 14th, or 15th July 23 We offer a range of benefits to help you look after the things that matter most to you - whether...


  • East Bergholt, United Kingdom National Trust Full time

    The Hours: Part time, working 22.5 hours a week. Variable days, working 1 day of the weekend will be required. Typical shift will be 7.5 hours between 09:00-18:00 (no split shifts or evening work). Typical shift between 9am - 6pm. Weekly rotas provided. The Salary: £10.50ph Duration: Fixed Term Contract until 31st October 2023 Interview Date: 25th and...


  • East Bergholt, United Kingdom National Trust Full time

    The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a...


  • East Bergholt, United Kingdom National Trust Full time

    The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a...


  • East Bergholt, United Kingdom The Place for Plants Full time

    Job Summary:We are seeking an experienced Cafe Assistant to run our small cafe three days a week to include Saturday and Sunday. The applicant will be required to run the cafe from re stocking supplies, making hot drinks and serving cakes, clearing up and setting down at the end of the day. Experience in a cafe setting is advantageous. Previous experience in...

  • Ranger

    2 weeks ago


    East Bergholt, United Kingdom National Trust Full time

    Summary The voice of our landscapes, conservation champions and lovers of all things outdoors, you’ll help to keep the British countryside and coast wonderful. Working in some of the nation’s most stunning places and spaces, come rain or shine, your love of theoutdoors will inspire others as you strive to ensure that landscapes are beautifully presented...

  • Ranger

    2 weeks ago


    East Bergholt, United Kingdom National Trust Full time

    The voice of our landscapes, conservation champions and lovers of all things outdoors, you’ll help to keep the British countryside and coast wonderful. Working in some of the nation’s most stunning places and spaces, come rain or shine, your love of the outdoors will inspire others as you strive to ensure that landscapes are beautifully presented and...

  • Ranger

    2 weeks ago


    East Bergholt, United Kingdom National Trust Full time

    Summary The voice of our landscapes, conservation champions and lovers of all things outdoors, you'll help to keep the British countryside and coast wonderful. Working in some of the nation's most stunning places and spaces, come rain or shine, your love of theoutdoors will inspire others as you strive to ensure that landscapes are beautifully presented and...


  • West Bergholt, United Kingdom East of England Co-op Full time

    Vacancy Introduction APPLY NOW, THERE IS NO NEED FOR A CV! Normal working pattern for this role: Working Day Shift start/end time Thursday 6am - 10am Our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change. Click on...


  • West Bergholt, United Kingdom East of England Co-op Full time

    Vacancy Introduction APPLY NOW, THERE IS NO NEED FOR A CV! Normal working pattern for this role: Working Day Shift start/end time Sunday 6am - 10am Our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change. Click on...


  • East Kilbride, United Kingdom Welcome Break Full time

    Hotel Cleaner Welcome Break Ramada East Kilbride Immediate start, full-time and part-time positions available. Pay up to £11.60ph  Are you a friendly, welcoming person? Do you have a positive attitude and are you willing to learn? We want to hear from you. Benefits for a Hotel Cleaner: Pay up to £11.60ph free coffee tea and fizzy...