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Welcome & Service Assistant

3 months ago

East Clandon, United Kingdom National Trust Full time

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.


The role is permanent, and is approximately 2 days a week, more during busy periods and less when we are quieter, based on annualised ours where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments overthe year.


This role involves frequent weekend and bank holiday working.

Interviews will be held week commencing 6th of March.


What it's like to work here Reporting to the Visitor Experience Officer, you'll be part of a tight knit team of eight working at Hatchlands Park, supported by a team of Welcome volunteers.

As the public face of the property, you'll provide a warm, friendlywelcome, give information about the property, and make sure every visitor has an enjoyable and memorable visit.

You'll also get involved in other presentation tasks on site, ensuring everything is clean, tidy, and presentable.

What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day.

As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.

Working with our spirit of place you'll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.


You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for We'd love to hear from you, if this sounds like you:

  • Ability to work in a team
  • flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice
Click here to find out more about the benefits we offer to support you.