Customer Service Analyst

2 weeks ago


Watford, Hertfordshire, United Kingdom Hays Specialist Recruitment Limited Full time

Provide high Quality customer service supporting both customer and operations team **The opportunity to work for a company with over 300,000 professionals, united by a passion for logistics.


Your new role
Provide high Quality customer service supporting both customer and operations team

Key Accountabilities:

  • Customer Relationship
  • Reporting
  • Planning team Relationship


Query Resolution
  • Invoice Disputes
Key Tasks

  • KPI Reporting
  • Collection / Delivery / Fail / Vendor Calls


Extract Reporting
  • Collation of Planning / Due Date / Volumes expected to PC
  • Booking Slot Checks check Planning allocation and resolving any discrepancies


Query Resolution
  • On Site escalations / POC & POD challenges / Vendor Queries
  • Adhoc Charges / Finance Queries to ensure charges are logged and confirmed for adhoc activities / investigate any Invoice discrepancies and resolve.

What you'll need to succeed:

  • Previous administrative experience desirable
  • Customer relationship/service experience essential
  • Experience in Customer Services, ideally with a retail customer
  • Competent in Outlook, Word, Excel, PowerPoint & Visio document creation and presentation

What you'll get in return
Flexible working options available - Hybrid working

What you need to do now

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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