Customer Care Administrator

2 weeks ago


Wilmslow, Cheshire East, United Kingdom Fawkes & Reece (North) Full time


Customer Care Administrator9 month fixed term contractThe company are a Five Star builder who have a requirement for a Customer Care Administrator to provide maternity cover over a 9 month period.

The role
  • To assist and support the Customer Care Manager and Head of Customer Care in providing a high quality service to our customers, safely, professionally and within agreed or reasonable timescales.

The Customer Care team requires the ability to deal effectively and efficiently with all internal and external customers and be able to manage customers' expectations appropriately with the objective of achieving customer satisfaction.

Key Responsibilities & Standards: Providing Admin support to the Customer Care teamProcessing invoicesand contra-chargesLogging of NHBC / LABC warranty claimsChasing contractors for appointment dates (after 7 days)& issuing reportsUpdating last weeks and next week tasks(liaising with homeowners and contractors for information)Contractor updates- updating and closing out jobsMaintain a polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
Assist the Customer Care Manager and Head of Customer Care with day-to-day business and customer requirements.
Work within the guidelines of the NHBC, LABC, other bodies and company standards.
Ensure accuracy of all details recorded on the system.
Communicate regularly with customers to keep them updated.
Regular meetings with the Customer Care Manager to discuss any contractor, customer issues, activity and updates.

Skills and experience required: Previous experience working for a house building or housing contractorCustomer Experience skills, understanding of customer needs and expectationsExcellent communication and interpersonal skillsAbility to work well under pressure and multi-task effectivelyAttention to detail and strong organisational skillsThis is a 9 month fixed term contract (until Feb 2025)

Working hours:
Monday to Thursday 8.30 am to 5pm and Friday 8.30am to 4.30pmSalary - dependant on experience26 days holiday (pro rata)PensionIf you are interested in the role, and would like to apply, please contact Deena at Fawkes & Reece

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