Cafe & Bar Assistant

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom Flynn's on the Hill Full time
Flynn's on the Hill (Cleeve Hill Golf Club)

Job Title Bar & Restaurant Assistant

Section Front of House

Reports to Bar and Restaurant Manager/Assistant Manager

Directly supervises N/A

Indirectly supervises N/A

Location Clubhouse

Salary TBC

Hours of work Various

Main Purpose of Job


Cleeve Hill Golf Club (CHGC) has over 130 years of history providing a unique golfing experience to Members and visitors alike.

With input provided by both Old Tom Morris and Dr Alister MacKenzie the course represents a true test of golf in a traditional style.

The future of the Club is bright and it will undoubtedly continue to evolve into a popular destination for golfers from across the world, whilst embracing the many other users of Cleeve Common and the Cotswold Way.

This role has an emphasis on 'people' (Members, Visitors and other Club employees) and as the Front of House

Assistant, you will seek to maintain and enhance this reputation by seeking to build a strong relationship with those you come into contact with.

We are looking for an enthusiastic individual to join the Team and to help deliver a high standard of customer experience.


Key Responsibilities
Carry out all duty's requisite to the daily running of the Bar and Front of House areas
Interact with the Members and Visitors to the Club and ensuring that high standards of customer service are constantly maintained
Deal with the Members/Guests/Suppliers/Team Members in a professional and courteous manner at all times
Assisting with the food service operation directed by your line manager
Preparing alcoholic, non-alcoholic and hot drinks for customers
Assessing customers' needs and preferences and making recommendations
Restocking of bar supplies
Ensure that all bar equipment is used appropriately and maintained to the highest standard
Keep all front of house areas clean and tidy at all times; including the bar tops front and back and prompt clearance of tables
Checking customers identification and confirming it meets legal drinking age
Ensure all Health & Safety and Fire legislation is adhered to at all times


This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role.


Requirements and Skills for the Role
Strong interpersonal skills with a confident personality and an ability to interact with people at all levels
Passion for delivering exceptional customer service
To be well presented and punctual at all times
Computer literacy and experience of using EPOS systems
Meticulous eye for detail and exceptional organisation skills
Ability to multitask and work in a busy, fast paced and dynamic environment
Ability to take initiative and a practical approach to problem solving
Positive and flexible approach to work (weekend, evening and night-time work will be required)
Passionate about customer service and the food and drinks industry

Job Type:
Zero hours contract

Pay:
£9.50-£11.50 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • Store discount

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Experience:

- customer service: 1 year (preferred)

  • Hospitality: 1 year (preferred)

Work Location:
In person
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