Fixed Income Product Support

1 week ago


London, Greater London, United Kingdom eFinancialCareers Full time
Product Support Analyst


A leading financial services company is looking to hire mid and senior level Product Support Analyst's to work on their Fixed Income desk.

You would be responsible for

  • Working directly with the salespeople and interacting with technical teams on support issues
  • Fronttoback end support duties including daily support of the platform, managing frontend upgrade rollouts and testing of new functionality prior to release
  • Utilising proprietary tools, providing daily support and troubleshooting for platform members and internal users, escalating to Low Touch teams
  • Strong FIX protocol, database (SQL/Oracle), as well as windows administration and networking skills.
  • Hands on working knowledge of at least one indistry recognised Order Management System (OMS).
  • Proven hands on support experience within a finincial services company. As this role is working predominantly on the Fixed Income Desk it would be good to have some prior experience however this is not a prerequisite.
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