Maintenance Supervisor

6 days ago

Cardiff, Cardiff, United Kingdom Native Residential Full time

Job Specification.
Maintenance Supervisor

About Native Residential:


We operate our BTR assets on behalf of a wide range of institutional investors and our residents are predominantly young professionals and families looking for a great lifestyle experience in professionally managed, rental accommodation.

We're ambitious to continue our growth across the UK and to build a reputation for delivering a fantastic service to both our investor clients and residents.

Native Residential is earning a growing reputation for operating large-scale mixed-use estates which have a focus on placemaking. Native Residential won the Property Week 2022 award for Placemaking at Kampus, joint with Canary Wharf Group's Wood Wharf.

Summary of Position:


The Maintenance Supervisor oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community, meets standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks.


Primary responsibilities include maintenance of the community, including overall inspections, repairs, and general maintenance of ready apartments and other interior/exterior areas.

Lead the maintenance team by delegating, supervising, and directing the work of the department.

There are four key pillars that will underpin the job holder's success within this role includes:

Resident satisfaction:

You will supervise a localised facilities strategy that focusses on preventative and reactive maintenance across the business, to ensure that every customer has an exceptional experience when visiting or living at our properties across the portfolio.

It is our aim that each residential property is in the top three BTR assets in its area on Homeviews.


Income and expenditure management:

You will seek ways to improve our service and facilities management, to ensure that our clients see an exceptional return on investment.

You will be at the forefront of the building facilities to ensure costs are controlled and maximum revenue is achieved from rental opportunities.


Operational excellence:
You will spearhead operational excellence across the Community.

Team Management and Development:
None of the above will be possible without your exceptional onsite team. You will champion the development and growth of our "best in class" team who love working for Native.

Principle Duties & Responsibilities:

We've summarised here some of the day-to-day functions of the role:

  • Ensure standards for the cleanliness and overall appearance of the apartment community's grounds, amenities, building exteriors, ready apartment interiors, breezeways, curbs, signage, leasing office, central rubbish areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community's and Company's standards.
  • Oversees and completes the "makeready" process to prepare vacant apartments for leasing and checkins by completing the inspections, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
  • Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures.
  • Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
  • Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager/ Facilities Manager to order supplies and tools as needed to stay within the budget.
  • Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
  • Supports costcutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
  • Follows established policies and procedures by monitoring and ensuring compliance with H&S regulations, organisational standards, and operational processes.
  • Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
  • Practices proper safety techniques in accordance with Company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment damage, teams/guest/resident injuries or accidents, or other safety issues appropriately.
  • Conducts routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community appropriately.
  • Identifies areas for improvement and offers suggestions and recomm

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