Tour Consultant Part-time
2 weeks ago
About us
Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.
We are renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.
Job title
Tour Consultant Part-Time
Responsible to
Direct Sales Manager
Principal contacts -
Internal:
Team leaders and staff within the customer care and reservations team, operations department, accounts department, contracting department, B2B Department, Managers and Directors
External:
Customers and prospective customers, travel agents, tour operators, extensive supplier network across various different locations.
Job purpose
Working as part of our customer care and reservations team you'll be helping Rabbie's to continue to develop and produce experiences that last a lifetime.
The role is dynamic and you will need to use your own initiative, prioritise and self-manage your work load in a fast paced and changeable environment.
The primary shift for this role is 07:00-11:00 based at our Edinburgh departure point, the Edinburgh Bus Station.Key duties and responsibilities
- Checkin tour passengers at our Edinburgh departure point and provide office support for driver/guide's from all other departure points.
- Investigate bookings and solve problems support the operation and achieve customer experience objectives
- Convert sales using skills and knowledge that you will develop
- Process scheduled tour via our inhouse booking systems (training will be provided)
- Play your part in assisting the Customer Care and Reservations Team to achieve set targets
- Process tour payments and perform general cash handing duties
- Undertake general ad hoc administrative duties such as invoicing, tour vouchers and passenger lists
- Support Accommodation and Agent Sales teams as required.
- Maintain an awareness and adhered to Health & Safety policies
Key Skills
Essential
- Excellent customer service skills
- Ability to adapt to wide range of duties and react to a variety of customer enquiries
- Outstanding attention to detail
- Excellent computer skills and the ability to adapt to new programmes and systems
- Enjoy working collaboratively in a team as well as being confident to think on your feet and solve problems independently
- A real passion for travel/tourism and a good geographic knowledge of the UK, Ireland and mainland Europe
- Highly adaptable and able to respond well under pressure
- Passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy
Desirable Skills
- Experience in sales and awareness of sales targets
- Previous experience within a Tour Operator or a related industry and/or experience within a customer service role
- Language skills
- Advanced Microsoft Office Suite
Job Types:
Part-time, Fixed term contract
Contract length:
Until end of October 2023
Benefits:
- Cycle to work scheme
- Flexible schedule
Job Types:
Part-time, Fixed term contract
Contract length: 5 months
Part-time hours: 20 per week
Salary:
From £10.90 per hour
Benefits:
- Cycle to work scheme
Schedule:
- Day shift
- Weekend availability
Work Location:
In person
-
Tour Guide
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Underground Donut Tour Full timeUnderground Donut Tour is HiringAre you a people person who loves donuts? Do you love showing off your city? Are you looking for a low stress job that feels like you're just hanging out with friends? If so, you might be right for this position.The Underground Donut Tour is currently hiring in Edinburgh. In business for over 8 years, the Underground Donut...
-
Tour Guide
2 weeks ago
Edinburgh, Edinburgh, United Kingdom City of Edinburgh Tours Full timeTour Guide for Ghost Tours at the Centre of EdinburghCity of Edinburgh Tours is looking for 8-10 Tour guides in the centre of Edinburgh to start asap.This a great opportunity for creative people, history lovers or actors.You'll be guiding a group of people in the centre of the city telling them scary stories while becoming a ghost yourself. Every tour guide...
-
Part-time Property Coordinator
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Time Recruitment Services Full timeIf you are driven, resilient and ambitious then a dynamic property company based in Nottingham is looking for you to join their team as a Part-time Property Coordinator Office based. Parttime hours per week. Work with the Property Managers to manage repairs ensuring fast and efficient service Ensure repairs are being charged correctly to clients/tenants...
-
Tour Guide
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Viplondontour Full timeThe following job requirements are essential for this position.The work may be very much spare/flexi timeusually 3 hours tours*Knowledge of culture and history What is vital is the ability to hold an audience and have a 'presence' A very strong voice with clarity of speech is also important.You must be eligible to work in the UKDo you speak German or any...
-
Tour Guides
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Edinburgh Bus Tours Full timeIf you can picture yourself on an open-top double decker bus being driven around Edinburgh while thousands of visitors to the city hang on your every word, then Edinburgh Bus Tours would like to hear from you.Edinburgh Bus Tours, part of the Lothian family, is one of Scotland's top paid-for visitor attractions and offers a five-star visitor experience. We...
-
Tour Guide
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Edinburgh Bus Tours Full timeIf you can picture yourself on an open-top double decker bus being driven around Edinburgh while thousands of visitors to the city hang on your every word, then Edinburgh Bus Tours would like to hear from you.Edinburgh Bus Tours, part of the Lothian family, is one of Scotland's top paid-for visitor attractions and offers a five-star visitor experience. We...
-
Edinburgh, Edinburgh, United Kingdom City of Edinburgh Tours Full timeTour Guide for Ghost Tours at the Centre of EdinburghCity of Edinburgh Tours is looking for 8-10 Tour guides in the centre of Edinburgh to start asap.This a great opportunity for creative people, history lovers or actors.You'll be guiding a group of people in the centre of the city telling them scary stories while becoming a ghost yourself. Every tour guide...
-
Tour Guide
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Brujula Free Tours Full timeWe are looking to introduce to our offer historical tours in Portuguese. Our idea is to have an historical tour with some touches of the dark history of Edinburgh too.Job Type: Part-timeSalary: £6.70-£31.62 per hourSchedule: Weekend availabilityAbility to commute/relocate: Edinburgh, EH1 1PW: reliably commute or plan to relocate before starting work...
-
Russian Tour Guide in Edinburgh
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Viplondontour Full timeRussian tour guide job vacancy in Edinburgh.The following job requirements are essential for this position.Some experience in acting or drama would be ideal, however if you have a natural talent then this would be fine too.The work may be very much spare/flexi time usually 3 hours per day depending on your availability.*A sense of culture and history is...
-
Tour Guide/driver
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Experience Scotland's Wild Full timeScotland Tour Guide/Driver - Edinburgh - Experience Scotland's WildWho are Experience Scotland's WildExperience Scotland's Wild are an award winning, 5 Star ★★★★★ Tour Operator who focus on going above and beyond to ensure our visitors have the most wonderful time possible as they explore Scotland.We provide Extra Small Group Tours for visitors...
-
Tour Guide/driver
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Experience Scotland's Wild Full timeScotland Tour Guide/Driver - Edinburgh - Experience Scotland's WildWho are Experience Scotland's WildExperience Scotland's Wild are an award winning, 5 Star ★★★★★ Tour Operator who focus on going above and beyond to ensure our visitors have the most wonderful time possible as they explore Scotland.We provide Extra Small Group Tours for visitors...
-
Gin Tour
2 weeks ago
Edinburgh, Edinburgh, United Kingdom The Secret Garden Distillery Full timeWE'RE LOOKING FOR TALENTED GIN LOVERS TO JOIN OUR VISITOR EXPERIENCE TEAM AT THE SECRET GARDEN DISTILLERY.You'll be welcoming guests to our gin bar and working distillery and leading them on a tour to educate them on how we distil, bottle, label and ship every bottle of Secret Garden Gin.JOB TITLE:Tour GuideLocation: Edinburgh/MidlothianTerms: 26-hour...
-
Tour Check-in Agent
2 weeks ago
Edinburgh, Edinburgh, United Kingdom The Hairy Coo Full timePosition:Check-In AgentLocation:Edinburgh City CentreIdeal job for a student or someone looking for a couple of hours in the morningThe Hairy Coo are looking for an enthusiastic, reliable and organised individual to join our check in team for our daily toursWe require a reliable and organised individual to join our street team of people to cover our tour...
-
Experienced Walking Tour Guide
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Best Tours Company Full timeJob Responsibilities: Guide themed tours: Harry Potter, Ghost tours etc. Describe points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point Monitor the behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules Be...
-
Senior Tour Operations Executive
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Pertemps Network Group Full timeJob Description:Job Title:Senior Tour Operations Executive/ Business Development - Inbound Group TravelLocation:EdinburghSalary:£ £35000 depending on experienceHours:Full Time - PermanentWe are delighted to be working with a fantastic client who specialises in Travel as an Inbound Tour Operator/DMC with offices in London, Dublin, Florida, Monaco and...
-
Street Team Sales Member
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Lion Hire Limited Full timeRole: Street SalesCompany: Lion Hire Ltd.Pay: up to £14.00Part-time: 1-3 days per weekHours: Monday to Sunday 3pm-9pmAbout us:Working for Lion Hire Ltd you will be promoting sales for the following tour brands:The Ghost Bus ToursThe most exciting and unique tour company in Edinburgh They are the worlds ONLY comedy-horror theatre show on wheels. On the tour...
-
Reservations Consultant
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Search Consultancy Full timeReservations Consultant - Tour Operations - HybridSalary - Up to £23,000 DOEWorking Hours - Monday to Friday - 9am - 17:30pmStart date - ASAPLocation - City Centre of EdinburghJob Profile:Are you looking to join a growing company that values your personal growth and invests in you? This position is for anyone looking to work in a fast-paced environment and...
-
Visitor Assistant Full Time
2 weeks ago
Edinburgh, Edinburgh, United Kingdom The Scotch Whisky Experience Full timePASSIONATE ABOUT CREATING MEMORIES & A DYNAMIC STORY TELLERWe exist to help the world fall in love with Scotch whisky. We achieve this by inspiring, enthusing, educating and impassioning our visitors about Scotch whisky in everything we do. Located at the top of Edinburgh's historic Royal Mile, we embody the renowned Scottish hospitality and ensure everyone...
-
Full -time Visitor Assistant
2 weeks ago
Edinburgh, Edinburgh, United Kingdom The Scotch Whisky Experience Full timeWE ARE LOOKING FOR A DYNAMIC STORYTELLER PASSIONATE ABOUT CREATING MEMORIESWe exist to help the world fall in love with Scotch whisky. We inspire, enthuse, educate and impassion our visitors about Scotch whisky in everything we do. Located at the top of Edinburgh's historic Royal Mile, we embody the renowned Scottish hospitality and ensure everyone receives...
-
Reservations Administrator Full Time
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Timberbush Tours Full timeDo you have a genuine love and passion for Scotland? As well as a good general knowledge of the geography of the country, its top tourist attractions and historical sites? This could be the position for youWe are looking for a reliable, enthusiastic and customer focused team member, able to think on their feet and to help us delight our customers.Our...