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Marketing Assistant

3 months ago

Cardiff, Cardiff, United Kingdom Hugh James Full time
**Department
Business Development & Marketing

**Location
Cardiff (Office based)

**Hours
37.5 hours per week

Background


Hugh James is a leading top 100 UK law firm with 90 partners and offices in Cardiff, London, Manchester, Plymouth and Southampton.

Our expanding firm business division advises leading organisations across the private, public, and social housing sectors throughout Wales and the UK.


An exciting opportunity has arisen for a Marketing Assistant to join our Business Development & Marketing team at our headquarters in Cardiff, supporting the business client division.

Our BD & Marketing team comprises 23 business development, marketing, and communications professionals.

The role
***As a Marketing Assistant, you will undertake daily administrative tasks to ensure the functionality and coordination of the department's activities. Reporting to the Events Manager and working closely with the wider team, you will develop and deliver essential support for all events and marketing requests.

You will oversee the integrity and quality of data stored in our customer relationship management system, InterAction.

You will be responsible for improving the quality and depth of the data held in the firm's CRM (Customer Relationship Management) database for marketing and business development purposes.


Duties of this role will include:

  • Assisting the Events Manager and Marketing Executives with running virtual, in-person events, corporate hospitality and internal events. This will include all stages of event preparation such as mailing lists, RSVP, set up of the event, merchandise, badges and packs.
  • Booking corporate dinners, seminars and online webinars
  • Managing merchandise and literature stock levels
  • Manage the events inbox
  • Tracking and collating all marketing credit card spend and processing invoices
  • Assist with the management of the CRM database by acting as a quality control check for client data updates.
  • Process data changes and ensure system updates are complete, of a high standard and segmented.
  • Extract data and generate regular and adhoc reports from the CRM database, providing information on the firm's key clients and core business sectors.
  • Handling data change management tickets researching and processing these changes and following up with users as necessary.
  • Using a variety of tools to maintain data and identify and deal with duplications.
  • Monitoring the new contact review process ensuring that data flowing into the system meets the required data standards.
  • Running data quality searches and resolving data issues, as well as performing daily, weekly, and monthly housekeeping tasks.
  • Undertaking bulk imports for new partners being onboarded to the firm.
  • Assisting with the offboarding process when partners and associates leave the firm.
  • Supporting the events process setting activities ahead of events so that the lawyers know when their clients and other business contacts are attending our events.
  • Supporting the firm's stated GDPR approach.
  • Supporting the Learning & Development team with adhoc training, including desk side training, to lawyers, secretaries, and new members of the business development & marketing team.
  • Acting as a key point of contact for general CRM queries, including regular Outlook and InterAction administration tasks.

Qualifications, skills, and experience
***- Exceptional attention to detail and tenacious attitude towards ensuring data accuracy.

  • Strong written and verbal communication skills.
  • Highly organised and methodical.
  • IT skills, especially Microsoft Outlook, Word, Excel, and PowerPoint.
  • Highly professional, in presentation and manner, at all times.

Life at Hugh James
***Although our workforce has grown to more than 700, we have retained and nurtured a unique culture which is based on hard work, exceptional talent, ambition, empathy, innovation and good humour. It is those qualities that have helped us grow the business to where we stand today.

Key to our growth strategy to date has been the recruitment and development of great people. This will remain the case as we look forward to the years ahead. Life at Hugh James is vibrant and full of opportunities.


Our culture is friendly and collegiate, but we maintain the professional atmosphere you would expect from a modern, leading law firm.

All our staff have access to industry-leading training and mentoring to ensure they reach their potential.

Some of our benefits on offer include:25 days holiday plus bank holidays

Two Corporate Social Responsibility days

Birthday day off

Death in service equivalent to twice annual salary

Auto enrolment pension scheme

Employee Assistance Programme

Discounts for local businesses

Employee recruitment incentive scheme

Hugh James is an equal opportunities and disability confident committed employer.

Thank you for taking the time to consider this opportunity. If you have questions, please contact Kati