Temporary Service Support Assistant

2 weeks ago

Hull, Kingston upon Hull, United Kingdom Triumph Consultants Ltd Full time

What's involved with this role:

Temporary Service Support Assistant (Admin & Clerical)

Reference no:
Hull RQ758067

Pay Rate:
£9.79

per hour PAYE

A Service Support Assistant is needed to provide effective customer focussed administrative support. This includes arranging meetings and panels, minute taking, basic financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions.

 Key responsibilities:

  • Promote and safeguard the welfare of children, young people and/or vulnerable adults.
  • Ensure excellent customer service and meet customer promises and service standards of the department and across other service areas as required.
  • Provide a wide range of officebased services and to communicate with members of the public, the call centre, and internal and external agencies to ensure best service delivery.
  • Undertakes a range of service support duties of a routine and complex nature involving highly sensitive and confidential information and requires a degree of interpretation and initiative.
  • Maintains specific databases, inputting and extracting data, assisting with the validation of data.
  • Responsible for maintaining up to date, accurate and quality data on appropriate systems.
  • Services routine and complex and / or statutory meetings which are frequently of a highly confidential and sensitive nature and undertakes any follow up actions as required.
  • Undertakes document processing functions including the preparation and production of complex material / documents in a creative, professional style using a range of software packages and initiates routine correspondence.
  • Processes requests for goods and services following procurement procedures.
  • Verifies deliveries resolves discrepancies as necessary and prepares and processes financial documents for payment.
  • Processes a range of authorised cash transactions (including imprest accounts, cash and cheque income, cash payments and service users' personal monies).
  • Maintains a range of confidential filing systems including sensitive personal information, involving creation, updating/tracking, retrieval, archiving and destruction in accordance with statutory and departmental requirements.

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: Experience/Knowledge:

  • NVQ level 2 or equivalent qualification, skills, and experience.
  • Knowledge of ICT Systems applicable in the delivery of Service Support.
  • Experience of working in an office / administration environment.
  • Experience ensuring excellent customer experiences.
  • Experience of using Microsoft office systems effectively.

Skills/Technical skills:

  • Good interpersonal and communication skills.
  • Good analytical and numeracy skills.
  • Able to plan use of own time and work to deadlines.
  • Able to perform against predetermined standards and to identify and take corrective action when needed.
  • Ability to show excellent customer focus throughout the organisation.
  • Ability to establish professional, effective working relationships with a range of partners/colleagues.
  • Ability to communicate effectively with customers.
  • Able to produce clear and accurate written communication.

_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._

_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:


  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  • Your availability to work either immediately, or at short notice.
  • Please refer to the Role Requirements section above your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  • Any local authority/public sector experience
  • Any relevan

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