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Platform Product Manager

1 month ago

London, Greater London, United Kingdom Dotdigital Full time
About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.


About the Role

The Platform Product Manager will contribute to the successful running and outcomes of Dotdigital's foundation architecture projects.

In this role, you'll focus on working with our Platform Engineering Team to develop and support the execution of a roadmap that delivers maximum value for our users and business as well as ensuring the roadmap is properly prioritised, communicated, understood by and has buy-in from all stakeholders.

This role reports to the Head of Product Management. As this role is working with our Platform Engineering Team, your main users will be Dotdigital's Product Engineering Team and your secondary users will be our customers.

How you'll contribute to the product team as the Platform Product Manager:

  • Collaborate with the Platform Engineering and Product Management teams to develop, execute and prioritise our overarching technical roadmap and goal-state architecture roadmap that aligns with and enables Dotdigital's vision, strategy and product roadmap and delivers the most amount of value to our customers.
  • Help to develop the Platform Team's vision and strategy and uphold these within the Platform Teams.
  • Communicate and evangelize the Platform Team's work across the business so that developers, users, and business stakeholders understand and excited about the why.
  • Encourage strong collaboration between the Platform and Product Engineering Teams, and sometimes work with the Product Engineering Team, to solve our biggest problems faster and ensure we help our Dotdigital scale to meet our customers' needs.
  • Proactively work with stakeholders (developers and engineering, customers, leadership and internal stakeholders) to support them in resolving any roadblocks to ensure results are delivered.
  • Define and measure outcome-based objectives and success metrics to ensure that the Platform Team is working towards our product strategy.
  • Ensure high-quality backlog management across the Platform Team within an Agile framework, ensuring the team's focus on and deliver maximum business value quickly.
  • Develop a strong understanding of the commercial side of the business and ensure platform decisions can contribute to our positioning and success in the market and revenue.
  • Develop a deep understanding of our platform to support productive relationships with vendors, including real-time data analytics and warehouse providers, to ensure the successful integration of these services within our platform while optimizing resources and processes.

About You
  • You're a seasoned Technical Product Manager with solid and demonstratable experience managing end-to-end platform development lifecycles from scoping to delivery and post-production support and iteration following an Agile methodology.
  • You have a strong understanding of platform technologies, APIs, and SaaS business models.
  • You have a good understanding of modern architectures, real-time data processing, and data analytics especially from the perspective of how they can bring value to a customer experience and data platform.
  • You can quickly understand technical or complex problems and solve them to ensure successful customer outcomes
  • You make things happen. You're hands on when it comes to platform implementation and delivery. You do everything you can to make sure our platforms are successful.
  • You know how to build strong and effective relationship across all disciplines, covering developers, data scientists and analysts, customers, senior stakeholders, commercial teams and partners
  • You have excellent written and verbal skills
  • You're super organised and can demonstrate the ability to lead cross-functional teams to execute on initiatives and drive projects forward and communicate clearly when there are roadblocks
  • You've got strong ownership skills, get things done and you don't always stick to a "by the book" definition of a product manager.

Why Us

Don't just take our word for it - hear what your future colleagues have to say about working in our team:

'I love working in our product team. We're super dedicated to improving our products for our customers and it's a joy working in our team as we're always sharing experiences and helping each other out,' Colin Rink, Product Manager


Interview Process
  • 15min Screening Call with Team Talent
  • 20minute call with the Head of Product to tell you about the role and learn more about you
  • 1 hour interview with 2 members of the product team
  • Final 1 hour interview with 2 members of the product team

Some of Our Global Benefits
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.


Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.

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