Senior Manager Protection, Health Claims and Bereaved

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time
Senior Manager Protection, Health Claims and Bereaved - Scottish Widows We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Job Share; Hybrid Working

JOB TITLE: Senior Manager Protection, Health Claims and Bereaved – Scottish Widows

LOCATION: Edinburgh Port Hamilton

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.


About this opportunity

Are you passionate about making a genuine difference to customers and supporting our ambition to become a top 3 protection provider? Then there's a role here for you

We're seeking a Senior Manager to lead our Protection, Health Claims & Bereaved teams. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers during key moments in their lives.

You'll need to be passionate about continuing to improve customer experience, simplifying our business and continue the great culture making this a great place to work for all our colleagues. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day.

As a Senior manager, you'll support the business by leading large teams ensuring operational service is maintained against a backdrop of significant change and development. You'll develop and inspire colleagues, creating successful teams with a passion for delivering great customer service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking.


What you'll need

The ability to drive, influence and inspire teams to deliver the best service for our customers.

Influence at executive level and contribute to our strategic direction to ensure continued success and transformation of the customer experience.

Experience of developing and maintaining strong working relationships, engaging with key partners to optimise business results.

Strong interpersonal and communication skills are essential – we need you to be able to tell the story.

Resilience is key Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities.

Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best.

Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals.

Identify, review, evaluate and mitigate potential risks ensuring adherence to relevant risk policies and frameworks or to ensure compliance with internal/external regulations.


And any experience of these would be really useful:

A broad knowledge of the financial services industry, in particular the protection, but pensions and/or annuities advantageous.

Knowledge of the Protection, Health Claims & Bereaved market

Experience of managing large operational teams,


About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the
recruitment process, just let us know.

Want to do amazing work, that's interesting and makes a difference to millions of people?

By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we'll be able to keep you up to date.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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