Customer Service
2 weeks ago
SITE CUSTOMER SERVICE
The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We
pride ourselves on providing a quality service which has resulted in our success and growth.
As a recognised industry leader, The Vella Group currently operate 11 sites with ambition to grow ever further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry
Customer Service is something we're passionate about and pride ourselves on to stand out from our competition. We're looking for someone who is enthusiastic and customer-focused to represent our core deliverables.
CORE DUTIES AND RESPONSIBILITIES:
- Liaise with customers and insurance companies over the phone and face to face providing the best customer experience.
- Update the customer on each stage of the repair process and provide them with estimated completion dates.
- Organize the collection and delivery of vehicles. Liaise with drivers to ensure the smooth running of the collections and deliveries.
- Scan invoices and attach them to the repair on the system.
- Make sure all parts received are correct for the job.
- Take excess and retail payments and ensure the figures add up correctly for the day's takings.
- Be responsible for the site's banking, credit card payments, cash and cheques and taking to the bank.
- Make sure all job packs are correct and up to date.
- Sign off work ensuring each stage of the repair has been completed.
- Have the ability to learn more areas of the business, e
g:
parts admin etc.
ABOUT YOU:
- You are committed to delivering an excellent customer service and go above and beyond.
- You have an excellent phone manner as well as facetoface skills.
- You will have the ability to work in a fastpaced environment and multitask.
- You are a teamplayer.
BENEFITS:
- 25 days holiday plus bank holidays
- Internal and external training
- Pension scheme and death in service insurance
- Enhanced maternity and paternity pay
Perkbox
- Access to hundreds of exclusive discounts and rewards
Medicash
- Free healthcare scheme
- Childcare vouchers or workplace nursery benefit
- Free parking
- Uniform for your role
Job Types:
Full-time, Permanent
Benefits:
- Childcare
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Onsite parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Experience:
- Retail sales: 1 year (preferred)
Work Location:
In person
-
Customer Service Assistant
2 weeks ago
Leominster, Herefordshire, United Kingdom Petrolux Retail Ltd Full timeCustomer Service AssistantFULL TIME/PART TIME/WEEKEND/DAY/NIGHT positions availableCompetitive wagesStarting Wage £11.44per hour, can be higher depending on experienceYOU MUST BE OVER 18 YEARS TO APPLY FOR THE POSITIONS.IMMEDIATE START AVAILABLE FOR THE RIGHT PERSON, Person need to be flexible, you have to work evenings and weekends.We are seeking a...
-
Customer Service Advisor
2 weeks ago
Leominster, Herefordshire, United Kingdom NFU Mutual Leominster Agency Full timeNFU Mutual Leominster Agency OfficeWe would like to welcome a new Customer Service Advisor to our growing NFU Mutual Agency based in the heart of Leominster.Working for The Leominster Agency, as appointed representatives of NFU Mutual, the role will include day to day telephone and face to face contact with new and existing customers. Working on NFU Mutual...
-
Sales & Customer Service Administrator
2 weeks ago
Leominster, Herefordshire, United Kingdom Ishop247 Ltd Full time_About Ishop247_We are a volume retailer, specialising in outdoor leisure products, power tools, garden accessories and much more. Selling via our e-commerce platforms our customer base is predominantly made up of retail sales and a small group of trade customers. Growth has seen us increase our team and we have no plans for slowing down anytime soonDue to...
-
Welcome & Service Assistant
2 weeks ago
Leominster, Herefordshire, United Kingdom National Trust Full timeWe're looking for someone who wants to work as part of our passionate Herefordshire Welcome teams as a Welcome & Service Assistant. You'll play a core part in providing fantastic customer service, great welcome for visitors and helps us grow support for the work we do at our places in Herefordshire.Salary:£10.78 per hourContract duration:Fixed term contract...
-
Facilities & Support Services Co-ordinator
2 weeks ago
Leominster, Herefordshire, United Kingdom National Trust Full timeAre you an engaging individual who is known for their exceptional organisational skills along with a love for supporting others and the National Trust?Working as part of a passionate team, you'll play an integral role to the property.You will sit under the Herefordshire Facilities Team but your contractual location, and the property you'll predominantly be...
-
Retail Supervisor
4 weeks ago
Leominster, Herefordshire, United Kingdom Applegreen UK (Petrogas Group UK Ltd) Full timeSupervisor_ (evenings and weekends required) _Are you interested in growing your career & opportunities in one of the fastest growing forecourt retailer s in Ireland, the UK AND US? From fuel to food, we offer customers a wide range of great products and the highest standards of customer service. We care deeply about the communities in which we are involved,...
-
Retail Supervisor
1 month ago
Leominster, Herefordshire, United Kingdom Applegreen UK (Petrogas Group UK Ltd) Full timeSupervisor_ (evenings and weekends required) _Are you interested in growing your career & opportunities in one of the fastest growing forecourt retailer s in Ireland, the UK AND US? From fuel to food, we offer customers a wide range of great products and the highest standards of customer service. We care deeply about the communities in which we are involved,...
-
Senior Barstaff
2 weeks ago
Leominster, Herefordshire, United Kingdom The Mortimer Community Benefit Society Full timeJob Summary:We are looking for an Experienced Bar person - Live out position. Possibility of accommodation for a live in position.The position is part-time at about 30 hours per week. You will be working in a community owned and managed pub, The Bell at Yarpole. Yarpole, Leominster. HR6 0BD.Duties:Provide leadership and guidance to the pub team. This will...
-
Junior Sales Estimator
2 weeks ago
Leominster, Herefordshire, United Kingdom Recruitment Direct Leominster Ltd Full timeSales AssistantContinued growth has created the need for a Trainee Sales Estimator to join our client's team based in rural Herefordshire. This is a fantastic opportunity to join a company (one of the UK's leading suppliers in their field) who are committed to providing a dependable service of the highest quality. Offering a competitive salary (commensurate...
-
Casual Event Staff
2 weeks ago
Leominster, Herefordshire, United Kingdom The Shed Events Limited Full timeJob Summary:We are seeking enthusiastic individuals to join our team as Event Staff. As an Event Staff member, you will play a crucial role in ensuring the success of various events by providing exceptional hospitality and guest services. This is a paid position, and we welcome both experienced professionals and those looking to gain valuable experience in...
-
Client Care Assistant
2 weeks ago
Leominster, Herefordshire, United Kingdom Medivet Group Ltd Full timeThe roleWe have an exciting opportunity for a Client Care Assistant to join our lovely team at the Leominster practice, in a beautiful setting of a small animal practice.What you'll be doing?Your average day will include a variety of responsibilities such as: welcoming and assisting all clients, dealing with a busy switchboard and arranging call backs,...
-
Cleaning Operative
2 weeks ago
Leominster, Herefordshire, United Kingdom Prime Facility Services Full timeAn exciting new vacancy has arisen for a Cleaning Operative to work for one of our Client's sites in LEOMINSTER HR6. You will work autonomously with the support of a highly experienced facilities team.We Offer: Retention bonus Referral scheme Employee Assistance Program Employee Engagement ActivitiesYou will be required to provide a cleaning service to our...
-
Deputy Store Manager
2 weeks ago
Leominster, Herefordshire, United Kingdom McCarthy Recruitment Ltd Full timeGuaranteed pay rise every yearUnlimited opportunity for progressionHighest paying in their sector in one of the UK's fastest growing businessesDiscounted health cash plan & wellbeing programmeJob Title: Deputy Store ManagerLocation: LeominsterSalary: £23,000 to £26,800 per annumRole: Permanent - Full-Time PermanentOverviewThis is a fantastic opportunity to...
-
Optical Assistant Apprentice
2 weeks ago
Leominster, Herefordshire, United Kingdom Specsavers Full timeOptical Assistant ApprenticeshipLocation: Leominster SpecsaversWorking hours: Full time to include Weekend working hoursSalary: Apprentice rate with a review after 3 monthsBonus: Ad hoc discretionary bonus availableAt Specsavers, we're always looking to the future - which is where people like you come in.Our Apprenticeship scheme gives people of all ages the...
-
Food and Beverage Server
2 weeks ago
Leominster, Herefordshire, United Kingdom Docklow Pools Ltd Full timeResponsibilities: Greet and seat guests in a friendly and professional manner Take food and drink orders accurately and promptly Deliver food and drinks to tables in a timely manner Ensure guest satisfaction by providing excellent customer service Assist with food preparation and kitchen tasks as needed Maintain cleanliness and organization of dining areas...
-
Production Operative
2 weeks ago
Leominster, Herefordshire, United Kingdom Tangerine Holdings Full timeTangerine is a successful, growing group of businesses based in the delightful seaside town of Lytham St Annes. We are a family business from Farming Roots.The Group consists of three divisions VetPlus - a global leader in companion animal nutraceuticals, Agri Lloyd, an agriculture focused unit and Mill Farm Sports Village a multi-purpose leisure complex...
-
Office Administrator
2 weeks ago
Leominster, Herefordshire, United Kingdom Tangerine Holdings Full timeAgri-Lloyd has been at the forefront of ruminant nutrition for over thirty years and is recognised as one of the few real specialists in this field. Acquired in 1998 by Tangerine Holdings Ltd, Agri-Lloyd is now the cornerstone of a group of companies supplying unique and innovative nutritionally inspired products to the professional livestock farmer.We're...
-
Content Executive
2 weeks ago
Leominster, Herefordshire, United Kingdom MandM Direct Limited Full timeAbout The Role:We have a great opportunity for a Content Executive to join our fast-paced and dynamic Marketing team. The role will be responsible for writing and quality-checking engaging, consumer-focused on-site content. Reporting to the Content Manager, the Content Executive will ensure on-site content is suitable for SEO and that it is specific to each...
-
Recruitment Coordinator
2 weeks ago
Leominster, Herefordshire, United Kingdom MandM Direct Limited Full timeAbout The Role:The Role:We have an exciting opportunity within our HR team based at our distribution centre in Moreton-on-Lugg, Hereford for a Recruitment Coordinator. This role will be to deliver and drive an exemplary full service recruitment lifecycle, including the day to day operations across high volume recruitment campaigns for our temporary and...
-
IT Helpdesk Analyst
2 weeks ago
Leominster, Herefordshire, United Kingdom Hays Specialist Recruitment Limited Full timeIT Helpdesk | Herefordshire | 4 day on off pattern | FMCGYour new companyYou will be working a rotating 4 days on, 4 days off shift pattern, an average of 40.25 hours per week, in 4-week blocks to provide a 24/7 helpdesk support presence:Your new role Providing 24/7 1st line support, on a shift rota basis, ensuring that you provide excellent customer service...