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Welcome & Service Assistant
2 weeks ago
We're looking for someone who wants to work as part of our passionate Herefordshire Welcome teams as a Welcome & Service Assistant.
You'll play a core part in providing fantastic customer service, great welcome for visitors and helps us grow support for the work we do at our places in Herefordshire.
Salary:
£10.78 per hour
Contract duration:
Fixed term contract until 31-Jan-2024
**What it's like to work here:This vacancy is included in a trial of the 'Disability Confident' scheme (level 1).
Reporting to our Welcome Managers and working as part of the Experiences and Growing Support team in Herefordshire, led by the Experiences & Visitor Programming Manager, you'll have lots of opportunities to work with and for people.
Our visitors are at the heart of what we do and we want everyone to feel welcome at our places and we need your help as a Welcome & Service Assistant to do that.
We have four pay-for-entry places in Herefordshire which welcome visitors all year round including, Berrington Hall, Brockhampton, Croft Castle and The Weir Garden.
Click here for more information about this location
What you'll be doing:
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.
Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
- Ability to work in a team
- flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (until 31/01/24)
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