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Parts and Service Advisor
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Parts Advisor
3 months ago
Bristol (BS4)
Salary:
Up to £25,500 per annum basic
Hours: 42.5hrs per week- Monday to Friday 07:30am to 17:00pm and alternate Saturdays 08:00 to 12:30pm (paid at overtime rate)
Holiday Entitlement:
You will receive 30 days holiday (inclusive of Bank Holidays)
Our client
Our client is a family run multi-franchised dealership group which has been established for over 80 years. They sell and maintain new and used Renault, Dacia, Citroen, Peugeot, and Volvo. The Bristol dealership has brand new state-of-the-art workshop with brand new equipment.
Many of our clients' employees have been with them for over 20 years, starting in junior roles and progressing into senior management.
Our clients open and supportive management system provides a great place to realise your potential and unlock your career.Benefits:
- Amazing progression opportunities
- Colleague Referral Bonus of up to £1,000
- Extensive Manufacturer Training
- Exclusive Discounts on New and Used vehicles
- Discount on MOT & Servicing (including your family)
- Cycle to work scheme
- A range of training and leadership development programmes
- Life Assurance (death in service benefit)
- Staff & Family Car Scheme
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
Your role:
This role will be reporting to the Parts Manager
- As an advisor, you will deliver exceptional levels of service and maintain good relationships with both internal and external customers.
- You will be responsible for the accurate and timely ordering of parts for stock either by phone, or face to face.
- You will maintain stock levels in line with demand and dealer standards.
- In addition, you will be responsible for the producing invoices for all sales and will ensure payment is received prior to releasing the parts.
- Handling customer queries, problems, and complaints where possible resolving issues to the mutual satisfaction of the customer and the business.
About you:
- Previous experience in a customer service role within the automotive industry
- Technical knowledge of automotive parts and systems
- Driving Licence Desirable
- Strong communication and interpersonal skills.
- Proficient in computer systems and basic office software.
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK's leading logistics companies.
Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors