Student Experience Adviser

6 days ago


Sheffield, Sheffield, United Kingdom The Sheffield College Full time

People perform at their best when they come into work knowing that they're valued


As a Student Experience Advisor with the college, you'll have the opportunity to make a real difference in the lives of hundreds of young people.

You'll be helping to positively influence their decisions by delivering outstanding advice & guidance while also ensuring an excellent student experience.


If successful you will help us achieve student recruitment targets whilst also working closely with Assistant Principles and Heads of Department to coordinate admissions and funding activities.


Day-to-day you will be responsible for:

  • Providing excellent and proactive customer service to staff, students and others
  • Delivering a range of Information, Advice and Guidance interventions to both prospective and current students
  • Working closely with higher management to coordinate funding and admissions
  • Championing our commitment to putting students first
  • Promoting our values of fairness, respect & equality

After your first year with us, success would look like:

  • Helped achieve 100% utilisation of all Student Support Funds
  • Attained 90+% positive service user feedback
  • Enthusiastically engaged with the college's dedicated CPD programmes
  • Built Strong working relationships and supported colleagues where possible

We're open-minded & welcome all
applicants who believe they can succeed

Though ideally, you will:

  • Have GCSE level English & Maths or equivalent
  • Hold or be willing to work towards a level 4 IAG qualification
  • Have experience in an IAG or customer servicerelated role within education or a similar sector
  • Be excited to bring fresh ideas to the table and help us constantly improve

We also offer outstanding pension, benefits & annual leave packages

We appreciate your interest and look forward to getting to know you
Next steps

Closing date: 23/03/23

Shortlisting date: 24/03/23

Interview: 30/03/23
Please click the links below to view the job description, person specification and notes of guidance. If you are accessing this advert on your mobile device, the box will be replaced by a button.

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