Helpdesk Technician

Job Title:
Helpdesk Technician

Salary:
£18,000 per annum

Location:
Biggleswade

Contract:
Permanent

Hours:
Full time, Monday to Friday, 9am - 5pm

COMPANY PROFILE
An exciting opportunity has arisen to work for our client based in Hertfordshire.

They are looking for a Helpdesk Technician who is focused on the needs of customers to serve as the customer's first point of contact and provide technical support.

SKILLS REQUIRED

• Strong IT skills
• Excellent customer service
• Knowledge of networking and software installations is beneficial
• Confident and professional telephone manner
• Previous Helpdesk experience is advantageous

RESPONSIBILITIES

• Handling incoming call requests, resolving them where possible
• Remotely connect onto customers system to resolve issues
• Maintain accurate and concise records on the call tracking software
• Escalate potential issues to senior helpdesk staff
• Loggings and closing all support requests
• Any other ad hoc duties when required

ADDITIONAL INFORMATION

• 23 days holiday + bank holidays
• Free Onsite Parking
• Full training provided
• Casual Office Attire

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