Trade Counter Branch Sales Assistant

1 week ago


Nottingham, Nottingham, United Kingdom ADI Global Distribution Full time

We are currently looking for a Trade Counter Sales Assistant to join the ADI team in the We are currently looking for a Trade Counter Sales Assistant to join the ADI team in the Nottingham branch This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales.

Our Trade Counter assistants are part of a customer-oriented team.

You will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets.


JOB DUTIES:

  • Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
  • Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
  • Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
  • Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
  • Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
  • Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilizing the sales tools within our business.
  • Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives, and utilize our promotions to proactively seek a higher return from the customer's original request.
  • Serving on the Trade Counter to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
  • Managing and responding to customer queries on tenders/quotations and technical queries, passing them on to the relevant department where necessary.
  • Managing Outbound deliveries pick pack process and creating relevant courier paperwork.

YOU MUST HAVE:

  • High School/College Diploma.
  • Prior sales/customer service experience preferably in a trades or wholesale environment but equally retail will be considered favorably
  • Ability to multitask
  • Excellent communication skills
  • Ability to work in a fastpaced, demanding environment
  • Ability to work effectively in a team
- positive attitude

WE VALUE:

  • Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
  • Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
  • Strong interpersonal skills
  • Ability to work autonomously and collaboratively as part of a team
  • Strong desire to learn

WHAT'S IN IT FOR YOU

  • Stable permanent role Monday to Friday.
  • Great work environment
  • Bonus scheme paid quarterly
  • Excellent company benefits + pension contribution
  • Genuine opportunities for progression
  • Opportunity to work for a forwardthinking global brand

Benefits:

  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Retail sales: 1 year (preferred)

Work Location:
In person

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