IT Service Design and Transition Manager

1 week ago

Dorking, Surrey, United Kingdom Gatwick Airport Full time
Job Requirements

IT Service Design and Transition Manager


Are you our next IT Service Design and Transition Manager? Due to a recent promotion, we are looking for someone who can help us redefine what's possible for our IT services team.


As part of our 'Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

This role report to our IT Services Management Lead and the primary responsibility of this role is to govern, monitor and approve the successful transition of project deliverables into Operational Support.


This role would suit an excellent communicator who enjoys driving service improvements across all levels of the organisation and can demonstrate technical expertise and strong negotiation and facilitation skills.


What is the role?
Focused on overseeing the transfer of key information necessary for the operation and acceptance of solutions deployed into production. Measuring quality across testing, compliance, and transitions into service.

What will you do?_(Accountabilities)_

  • Ownership of the Service Acceptance Board
  • Stage Gate audits and signoff
  • Ownership of the endtoend process documents
  • Service Introduction and readiness activities
  • Work with Support teams to understand and define their IT Support requirements and feed into design or CSI improvement activities
  • Ensure new and modified services transitioned into production are fit for purpose
  • Design and test endtoend Support models for Services
  • Highlight and document risk and issues relating to deployment of new / changed services
  • Identifies gaps in the endtoend Service Management solution and agree way forward to help with Transition of the Service

Do you have what we're looking for?_(Skills & experience)_

  • Experience of Service Design and Transition
  • ITIL V3 or higher
  • A strong experience using ITIL across various scenarios
  • Desirable
  • Knowledge of using Service Now / any Service Management toolset
  • Desirable
  • Ability to Integrate and deliver across diverse Project frameworks
  • Act as a quality gate to ensure Service and Service artefacts are met, including Service Acceptance criteria and Early Life Support
  • Experience working with different Service Management areas to capture the process requirements and embed the templates with PMO
  • Demonstratable experience of reviewing support models and processes for existing and new developments
  • Successful delivery of work transitioned into live operation that add value
  • Able to review end to end Service Management solutions and agree way forward to help with Transition of the Service.

What's it like to work here?
Our employees tell us that working here is something special. Everyone is looking to deliver what matters to our passengers. There is so much that makes air travel possible. No day is like another. Our employees enjoy a range of personal, health and financial benefits, including annual leave and high street discounts. We offer a performance-based bonus scheme and our people can request professional training to support them to Grow with Gatwick

We want our people to reflect our local community and the passengers we serve. We know we are all at our best when we feel comfortable and included.

We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so.

We aim to be an equitable, diverse, and inclusive employer. We encourage and support our people to be their best. We seek different perspectives that redefine what's possible. Together we are a team.

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