Vice President of Digital Transformation

3 weeks ago


London, Greater London, United Kingdom CloudSeekers Full time

CloudSeekers are exclusively representing a leader in data and analytics. This company helps their clients to enhance business outcomes and boost growth. Their expertise spans various domains, utilising robust data, advanced analytics, cloud computing, and AI to deliver scalable and agile solutions, managing complex operations for global corporations.

Role Title : Vice President, Digital Transformation (AI)

Employment Type : Permanent

Role Summary:

Key Responsibilities:

  • Collaborate with clients to shape AI and customer experience (CX) opportunities, driving AI and data-driven transformation in CX and digital transformation efforts.
  • Develop and execute digital CX and AI strategies for specific industry segments.
  • Lead the identification, progression, and closure of opportunities for comprehensive customer value chain transformations.
  • Design CX solutions and roadmaps, implementing them across key CX capabilities, including customer experience design, journey mapping, and integrating conversational AI into workflows.
  • Supervise solution architecture, emphasising features, functionalities, and their impact on CX workflows, along with technical architecture aspects such as data flow, technology integration, scalability, and security.
  • Hold strongexpertise in CCaaS solutions.
  • Execute CX consulting projects, encompassing blueprinting and assessments.
  • Develop and articulate a clear, compelling digital CX strategy for clients in targeted industries.
  • Oversee the P&L for CX transformation initiatives within specific industry or service lines.

Qualifications and Experience:

  • Over 10 years of proven track record in leading CX transformation and driving P&L of digital teams.
  • Significant industry/domain experience in Financial Services, and Insurance.
  • Expertise in customer experience design and customer journey mapping.
  • Experience in conversational AI implementation.
  • Proficiency in solution architecture (features, functionalities, impact on CX workflow) and technical architecture (data flow, technology integration, scalability, security).
  • Strong expertise in one or more CCaaS solutions.
  • Experience leading large technology-led organisational change initiatives.
  • Proven leadership of teams with diverse skills, including solution architects, delivery leaders, technical architects, automation and analytics SMEs, and developers.
  • Experience working with senior business and technology stakeholders.

Benefits:

  • Competitive salary with a competitive bonus + full comprehensive package with perks.
  • Professional and personal development opportunities, including online courses, seminars, and workshops.
  • Eligibility to purchase stock.
  • Flexible hybrid working model.
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