Information Technology Support Engineer

1 week ago


ShorehambySea, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

Attention: Seeking a Dedicated 1st/2nd Line Support Engineer

Are you ready to step into this role? Check out the details below and submit your application now.

Ready to advance your career in the ever-evolving field of IT Support? We are in need of a motivated 1st/2nd Line Support Engineer to excel in our fast-paced setting.

Ready to leave your mark? Keep reading and become a part of something remarkable.

Key Responsibilities for the 1st/2nd Line Support Engineer:

  • Meet and surpass SLAs
  • Assist with technical support queries within the team
  • Maintain open communication with customers and colleagues
  • Keep IT Documentation current
  • Handle multiple tickets effectively

Skills Required for the 1st/2nd Line Support Engineer:

  • Hands-on experience with Network technologies (Firewall, Switches, Routers, Wi-fi)
  • Proficiency in Microsoft technologies (e.g., AD, Windows Server, 365)
  • Previous 1st/2nd Line Service Desk Exposure
  • Outstanding customer service abilities with excellent verbal and written communication skills
  • Capability to work autonomously and as part of a team
  • Experience in a fast-paced environment managing multiple tickets and incoming requests

If this opportunity resonates with you, kindly proceed to apply for further details.



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