Information Technology Support Engineer
1 week ago
Attention: Seeking a Dedicated 1st/2nd Line Support Engineer
Are you ready to step into this role? Check out the details below and submit your application now.
Ready to advance your career in the ever-evolving field of IT Support? We are in need of a motivated 1st/2nd Line Support Engineer to excel in our fast-paced setting.
Ready to leave your mark? Keep reading and become a part of something remarkable.
Key Responsibilities for the 1st/2nd Line Support Engineer:
- Meet and surpass SLAs
- Assist with technical support queries within the team
- Maintain open communication with customers and colleagues
- Keep IT Documentation current
- Handle multiple tickets effectively
Skills Required for the 1st/2nd Line Support Engineer:
- Hands-on experience with Network technologies (Firewall, Switches, Routers, Wi-fi)
- Proficiency in Microsoft technologies (e.g., AD, Windows Server, 365)
- Previous 1st/2nd Line Service Desk Exposure
- Outstanding customer service abilities with excellent verbal and written communication skills
- Capability to work autonomously and as part of a team
- Experience in a fast-paced environment managing multiple tickets and incoming requests
If this opportunity resonates with you, kindly proceed to apply for further details.
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