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Customer Service Representative

3 months ago

Rotherham, Rotherham, United Kingdom Fox Morris Group Full time
_
Customer Service Representative - Rotherham Metropolitan Borough Council (Contact centre - Office based)_

Working arrangements:

  • Mon to Fri, start either 8, 8.30 or 9.00

Essentials:

  • The post holder will work within the Customer Service Teams within Finance and Customer Services delivering an efficient, effective, and highquality service in a fast paced, multichannel environment
  • Experience of providing customer service to the public and other organisations in a high volume and fast paced multichannel environment
  • Experience of handling, recording, and analysing information where care, accuracy, confidentiality, and security are important.
  • Arranging events e.g. meetings, and producing agendas and taking minutes

Job Role:

  • Deal with customer enquiries e.g. at reception, over the telephone
  • Receipt and distribute incoming post, process correspondence and send mail out
  • Gather information to report back to others
  • Set up and produce nonstandard letters/templates/spreadsheets/documentation, update and maintain databases and produce management information
  • Provide help and assistance to staff in the use of IT packages/systems
  • Carry out filing, maintaining staff records, preparing documents for scanning, photocopying, faxing, arranging meetings, diary appointments, handling post, taking minutes
  • Provide full support for arranging events including producing materials, booking venues, booking catering, sending out invitations


IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.

We do not hold CV's on file without first speaking to you first.

Job Type:
Temporary contract

Salary:
From £13.30 per hour

Work Location:
In person