Digital and Omnichannel Programme Lead

2 weeks ago

Andover, Hampshire, United Kingdom Simplyhealth Full time
Simplyhealth is a 150-year-old business with an amazing heritage and history of changing healthcare in the UK.

We're continually modernising, as reflected by the recent award to B-Corp status; something that is very important to our customers and to our people.


We have 2 million customers across our Health and Dental products and with an ever-increasing strain on the NHS, and a cost-of-living crisis, the products that Simplyhealth offer are needed more than ever before.

But Simplyhealth have bigger ambitions than that.

We're on a mission to improve access to healthcare for everyone in the UK to help people live their best lives.


We're pretty busy transforming our business right now and as Digital and Omnichannel Governance Lead, you'll create an effective and collaborative oversight approach which provides assurance that our transformation activities across Digital and Omnichannel are organised in a functional framework.


You'll be joining our Customer Services team reporting to our Head of Digital Service and you'll be seen as a 'trusted business partner' by providing professional advice, support, and challenge to our leadership group across our Customer Service Team.

We're looking for you to build out effective mechanisms which helps manage our portfolio of work and add commercial and customer value balanced against the mitigation of significant risks.


As Digital and Omnichannel Governance Lead, you'll lead and/or support key elements of the digital service improvement roadmap, ensuring this is delivered on time and will support the ongoing delivery of Simplyhealth's digital journey.

You'll be instrumental in managing our digital and omnichannel improvement pipeline, identifying and ratifying potential benefits, as well as providing clarity and advice on priority to the Service leadership team.


Key responsibilities

  • To design and build effective frameworks which govern the Digital and Omnichannel service change agenda
  • To lead on initiative prioritisation activities, establishing an initiative pipeline with financial and resource modelling as key pillars
  • To build effective tracking mechanisms in collaboration with finance and planning teams, which effectively describe in flight and delivered benefits of digital and omnichannel initiatives
  • To synchronise with planning models (financial and resource) to collaborate on improvement planning and efficiency realisation
  • To build effective relationships with product teams, establishing clear improvement roadmaps and synchronising these with service OKRs
  • Establish and oversee regular planning and review sessions, with the service leadership team and key stakeholders, surfacing key decisions and describing potential tradeoffs from a resource and benefit perspective

We're interested in what you do and how you do things, not when and where you do them. Our

'smart working' approach gives you the best of all worlds - working from home, in our modern offices in Hampshire or on the move. This means depending on your role, there will be opportunities to flex when and where you spend your time to perform at your very best.

For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You might know it as flexible or hybrid working, for us it's just another day living our best lives

Your process

  • Screening call with Talent acquisition
  • Video Interview
  • Aptitude assessment
  • Presentation/case study with A and B
  • Offer

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