Hospitality Team Leader

7 days ago

SouthendonSea, Southend-on-Sea, United Kingdom Trafalgar Entertainment Full time

JOB DETAILS:

***
Job reference
REQ00812

Date posted
22/01/2024

Application closing date
05/02/2024

Location
Southend

Salary
£25,943 per annum

Package

Contractual hours
40

Basis
Full time

Job category/type
Hospitality

Job description

ABOUT TRAFALGAR ENTERTAINMENT (TE)

  • We're a leading theatre and liveentertainment group with a national and international footprint.
  • Cofounded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and liveevent spaces, and through distribution of livestreaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Helen O'Grady Drama Academy, Trafalgar Tickets, London Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.

ABOUT TRAFALGAR THEATRES

Trafalgar Theatres is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard.

  • We are passionate about entertainment, audiences, and the live experience and we value

Creativity, Collaboration, Excellence and

Respect.

ABOUT THIS ROLE

  • In conjunction with the Hospitality Manager, Hospitality Operations Manager and management team, uphold the conditions of the Theatre Licenses. Assist in delivering an efficient service operation through management and supervision of Supervisors and Hospitality Team Members, ensuring high standards of product and service are maintained at all times. Take control of the business and assume responsibilities for opening and closing the hospitality operation as required.

JOB ROLE

  • Assist the Hospitality Operations Manager and the Bar Manager in planning, organising and coordinating the departmental operation, including assisting with the rota model.
  • Undertake opening and closing duties within your main department of work as well as other Hospitality departments as required, carrying out banking responsibilities on a rota basis.
  • Declare tills on the back of house Zonal computer.
  • Assist the Hospitality Operations Manager and the Bar Manager in the employment, induction and training of hospitality staff to meet the required standards of service.
  • Supervise and assist in:
  • Stock taking of liquor on a weekly basis
  • Promoting good customer and staff relations
  • Prompt and accurate service of liquor, beverages and bar food
  • Correct miseenplace before and after each service
  • Achieving and maintaining high standards of cleanliness, comfort and maintenance
  • Delivering preservice briefings to all staff, emphasising particular show or event requirements and special promotions.
  • Assist in the smooth operation and control of all beers, wines and spirits service.
  • Ensure all liquor, beverages and food are correctly charged for, that monies are handled and recorded correctly in line with financial and other guidelines.
  • Maintain total security of liquor and food stock.
  • Put forward new ideas for discussion to help improve Trafalgar Theatres Hospitality's service and efficiency.
  • Take total operational responsibility of duties delegated by the Hospitality Operations Manager and the Bar Manager, ensuring effective communication between management and staff at all times.
  • Ensure compliance with all food hygiene and liquor license legislation.
  • Assist with food costing exercises as required.
  • Ensure correct closing down procedures is adhered to at the end of each shift, with particular emphasis on liquor stock.
  • Assist the Hospitality Operations Manager and the Bar Manager in ensuring all operational administration procedures are adhered to, in particular input of labour tracker data, invoice processing and payroll information as required.
  • Attend regular meetings as required and complete any activities requested in a timely and efficient manner.

OTHER DUTIES AND RESPONSIBILITIES

  • The post holder will undertake training and development as appropriate and keep apprised of developments in his/her field of expertise.
  • The post holder will carry out any other duties as appropriate to the post and as requested by the Hospitality Manager and/or Board.
  • This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.
  • Trafalgar Entertainment is an equal opportunity employer. We celebrate dive

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