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Senior Care Navigator
6 days ago
Job Title: Care Navigation Team Leader at Nimbuscare
Job Summary:
- Responsible for day-to-day line management of the Care Navigation team
- Offering shift leadership to the CAS team
- Ensuring smooth operational function during out of hours
- Managing operational issues decisively
- Collaborating with administrative and clinical staff
This role plays a crucial part in running the GP Out of Hours service in various locations.
Main Duties of the Job:
- Direct line management responsibility for the Care Navigation team
- Managing shifts effectively and safely
- Providing guidance to operational and clinical colleagues
- Liaising with clinical staff for service efficiency
- Managing the patient queue for optimal service delivery
- Being the first point of operational escalation and supporting the Operational Services Team
About Nimbuscare:
Nimbuscare is dedicated to providing collaborative and agile care, focusing on its staff and patients. Operating in multiple locations, including York, Scarborough, and Whitby, Nimbuscare strives for equity, innovation, and quality in the NHS.
Job Responsibilities:
- Ensuring effective shift management and duty allocation
- Offering support and guidance to colleagues
- Liaising with clinical staff for smooth service operation
- Managing patient queues for optimal service
- Being the first point of escalation on shift
- Supporting the Operational Services Team with workload
Person Specification:
Qualifications
- Minimum Level 2 Maths and English
Knowledge and Skills
- Proficient in Microsoft Office applications
- High standards of accuracy and attention to detail
- Strong customer service and telephony skills
Experience
- Significant work experience in a similar role
- Minimum 6 months in a line management role
- Desirable: Previous NHS experience or General Practice
Competencies/Qualities/Attributes
- Competent in Microsoft Office
- Effective decision-making under pressure
- Strong leadership and teamwork skills
- Self-motivated and empathetic
- Hardworking, flexible, and committed to development
Other
- Flexible working approach to service needs
- Ability to travel across sites when required
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